Technical Support Engineer

工作内容

Location: Sint-Niklaas (BE) partly remote I Number of hours: 32-40 I Level: Bachelor

Are you looking for a great career opportunity to specialize in document automation software? Are you eager to learn and do you like to train our customers and give support on our product? Are you looking for a job where no day is the same? Then we want to hear from you!

What are you going to do

As a Technical Support Engineer you will be responsible for providing timely and knowledgeable technical support to our customers on our Document Automation product. In this role no day will be the same. The technical support you provide goes way beyond asking customers if they have rebooted their systems: it is researching the software at the customers end, digging to find the issue, and then solve it. But also, you will be the one training our customers so that they are able to work with the product.

Responsibilities:

• Maintain strong customer relationships by providing quality service;
• Document and troubleshoot issues using our internal reporting tools;
• Establish and maintain a knowledge base and forum to support clients;
• Monitor the arrival of tickets and offer troubleshooting (level 1);
• Inform customers of the status of application availability (cloud services);
• Provide emergency technical support outside of regular business hours.

Your colleagues are located all over the world remotely, but we have offices in the Netherlands (Veenendaal), Belgium (Sint- Niklaas), Canada (Quebec), the US (Salt Lake City, Utah). You will work remotely and in our Belgium office in Sint-Niklaas in a hybrid setup. We expect you to be able to come to the office once a week to meet with the team and follow trainings.

What we offer

We have a great work environment with enough room for fun and relaxation. Further we offer a dynamic and versatile international position, with colleagues from all around the globe. We also offer various career opportunities, national and international.

Furthermore we offer:

• A good salary, 13th month, and an interesting incentive around 1 month salary;
• 26 vacation days based on a full-time employment (39 hours);
• Attractive share plan;
• Plenty of room to work on personal development by joining our Personal Development Plan and participate in courses, trainings or sessions with a coach;
• Possibility to work from home with a one-off home office allowance of € 1.000,-;
• Fun and pleasant company outings.

Who are you

You are a team player who loves to help others and seek for the best in the people around you. With your experience in customer support or product support you know how to communicate best with customers, and you care about relationships. You are open and approachable and eager to learn more everyday.

Furthermore, we ask:

• Experience working in the IT branche;
• At least 2 years of direct customer support experience, preferably within a SaaS or technical based business;
• Experience analysing and resolving support issues;
• Excellent interpersonal skills and ability to work cross-functionally;
• Detail oriented, demonstrated ability to effectively troubleshoot technical issues;
• Excellent verbal, written, and listening skills in English;
• You live nearby the office in Sint-Niklaas or are able to come to the office once a week.

Who are we

Experlogix (210 p.) is a world-leading provider of cloud-based Configure-Price-Quote (CPQ) software that helps companies sell complex configurable products and services. Our mission is to increase sales, customer success and happiness through flexible solutions where we turn complex requests into perfectly tailored products and services. Our software integrates with leading platforms such as Microsoft Dynamics, Salesforce and Netsuite. This makes it possible to offer user-friendly capabilities in combination with deep CRM and ERP integrations.

In addition, we are supplier of powerful document automation software for medium to large business users, worldwide. This document automation software creates software that allows business users to simplify, optimize and automate all document processes.

Experlogix was founded in 2002 and has offices in the Netherlands, Belgium, Canada, and the US. We are an international organization with Dutch roots. This means that you work together in international teams within a Dutch culture. You get a lot of freedom, independence, and responsibility in your work. In addition, there is room for personal development but also attention for you as a person. We work very hard, but you are also seen and appreciated.

Curious what it is like working with us? Check out on our website: https://www.experlogix.com/careers/careers-in-EMEA/

Also check out what our Belgium colleagues have to say; www.youtube.com/watch?v=JXp6SYgodgk

Enthusiastic? Apply directly via the link!

Do you want more information or do you have a question about this vacancy? Please contact our Corporate Recruiter Fleur Lever through flever@experlogix.com or +316 - 28 79 25 90.