TEMP. CUSTOMER CARE AGENT (Until end DEC.)

工作内容

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.???? Job Description

• Are you looking for a challenging job at a fast-growing webshop where you can make a difference every day? Then you might be the new colleague we are looking for!
• At Veepee.com we aim to give every customer a "WOW" experience. That includes excellent customer service. We do this in our own (sensible) way: No scripts or pre-written answers, but super personal, solution-oriented customer contacts.
  
  

???? TASKS

• We deal with our customers exclusively via Ticket (e-mail) or Live Chat. Depending on the workload your team leader will make a customised schedule each day. In the morning you first check which tasks are planned for you and then fly straight in.
• Together with your colleagues you ensure that our customers receive a response to their e-mail within 24h. Will you be part of the Chat Team that morning? Then you will ensure a top experience with your super-fast reactions. You constantly coordinate with your colleagues to distribute the work as pleasantly as possible and you give regular feedback to your team leader
• Every week, we also like to call back the members who did answer to our satisfaction survey to make sure that we improve their experience with our service
• At Veepee.com, no query from our members is the same and every day is unpredictable. So you will have to work very independently, be flexible and think along with the organization. That just makes it fun, but you have to love it
  
  

???? MUST HAVE skills

• A strong personality, with a positive mindset
• Excellent knowledge of the French language, both verbally and in writing and a good knowledge of English
• You can type fluently and flawlessly and a computer holds no secrets for you. You can empathize with situations very well and always think in a solution-oriented way
• You can handle change well and want to make a difference
• You are full-time available
  
  

❓ TEAM, WHO WE ARE ?

• We aim to make our Benelux customers happy each day by giving them a fast and personal response
• Our team needs to be prepared, informed and supported every day to answer any kind of request sent by the customers or escalated by the vendors. This is the responsibility of our two team leaders
• Our Team leaders do work closely with each other to build the monthly planning and adapt the shifts on a daily basis according to the volume / topics to handle.
• With the collaboration of the Quality and Training Manager, you are planning the sessions of training and coaching needed to enhance the skills of the experts.
• It is also Customer Care responsibility to have regular contacts with all other departments of the company (Benelux, France, Germany, Spain and Italy) and highlight the pain points of the customer’s experience. That way, we keep the organization agile.
  
  

⚙️RECRUITMENT PROCESS

• 1️⃣HR interview
• 2️⃣ Test
• 3️⃣ Team leader & Manager interview
  
  

All our positions are open to people with health conditions or impairments.We are convinced that it is up to you to define the way you work, to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.????companyFor more information about our ecosystem : https://careers.veepee.com/en/home-page-en/Vente-privee.com processes the collected data to handle the recruitment process, to evaluate your ability to carry out the job offered and your professional skills. You can learn more about our use of your data and your rights by reading our recruiting privacy policy.