VIP Senior IT Support Engineer - Anderlecht

工作内容

ARE YOU OUR NEW COLLEAGUE?

Our business is about enabling users through technology. But first of all, it’s about people.

#winningtogether

Computacenter Belgium is looking for a VIP SENIOR IT SUPPORT ENGINEER - ANDERLECHT

Who We’re Looking For

A motivated and skilled Senior IT Support Engineer who is client- and solutions-oriented, enjoys working proactively, and has a strong sense of responsibility.

If this is you, then we would like to discuss your next career move!

We have an opportunity for a Senior IT Support Engineer to join our dynamic Technical Resource Group team and work on site with a key customer.

What You’ll Do

Working as part of a dynamic team you will provide a wide range of (proactive) end-user support services. You will deliver outstanding customer services by understanding end-users needs.

Your responsibilities will include:

• End-user guidance on operational procedures (How to request …, Who to contact on ….)
• Measure end-user experience and advise on solutions
• Direct user support
• Share Tips & Tricks on the digital work environment
• Document writing

Technical: 80%

• Respond to hardware and software service calls and ensure SLA targets are achieved
• Adhere to escalation procedures
• Perform hardware and software installations as necessary
• Perform second line diagnostics and troubleshooting
• Advanced level desktop & mobile device installation, configuration, support and troubleshooting services
• Provide basic server & network installation, configuration and administration
• Assist with technical escalations for other team members

Administration: 20%

• Ensure accurate completion of all incident records and associated paperwork
• Responsible for the follow-up of our customer’s Incidents and Problems until resolution
• To monitor and update the incident management system as required
• Escalation call logging and follow-up with vendors and other 3rd party companies,
• Ensure correct escalation procedures are followed on all critical customer calls and requests,
• Liaises with the Help Desk, Presales and Consultants to ensure swift resolution of faults or service delivery
• Contribute to and use the sites procedure file
• Participate in team meetings

What You’ll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• Ideally, you have several years of experience in a support environment; previous customer service experience
• A broad technical knowledge of PC’s/mobile solutions /peripherals and their architecture
• Good working knowledge of current MS Office package and operating systems
• Good understanding of IT infrastructure
• Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
• Excellent time management and organisational skills
• Willing to take initiative and be hands-on
• Ability to diagnose faults in the hardware/software/operating systems used by the customer
• Excellent organisational skills, able to take a methodical approach to service issues and able to work under pressure
• Very good communication skills, both verbal and written in English and good command of French, Dutch knowledge is a plus

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here’s what you can expect working at Computacenter

• An attractive salary package with extra benefits
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
• Working in a fun and vibrant ’one team’ culture that thrives on putting the customer first & celebrating success - together
• The opportunity to work for a company that truly values people & listens
• You’ll become a member of our Employee Assistance Program with multiple benefits

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

If you would like to join the Computacenter family, we look forward to receiving your application.