VTC Technician B5 Level

☞ MCR, LLC

看过: 215

更新日: 26-11-2025

位置: Mons Hainaut

类别: 执行管理 生产/工艺

行业: Information Technology Services Defense & Space Computer Software

水平: Entry level

工作类型: Full-time

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工作内容

Get an edge on advancing your career.

If you’re ready to meet complex challenges, we’re ready to meet you.

MCR is a fast-growing global company headquartered in McLean, VA that supports defense and civilian agencies, NATO, and European ministries that face some of the most complex mission challenges in the world. If you are the best at what you do, we are looking for you. At MCR, you will contribute to programs and projects that matter—to your career, to your fellow citizens, and to your nation. You will use the latest technologies, techniques, and tools. You will be trusted to work independently and make decisions. You’ll be rewarded with top-tier compensation and benefits.

Do you have previous VTC technician support experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO!

Description Of Duties

Your daily role responsibilities with our company will be as follows:
  • Under the direction of Head VTC Control Centre, the incumbent will perform duties such as the following:
  • Operate VTC Service Desk Services;
  • Operate VTC Scheduling Services;
  • Operate VTC Video bridging Services;
  • Operate VTC recording, playback and streaming services;
  • Create, report, track and close VTC Resource and Service Trouble Tickets;
  • Monitor, collect and survey VTC Resource and Service Trouble Tickets;
  • Identifies, verifies and diagnoses suspected trouble VTC
  • Resources and Services through monitoring (active and proactive);
  • Monitor and Reports VTC Resource and Service Performance and Quality;
  • Support End-2-End VTC Service Testing;


Required Qualifications

If you have passion for the work described above, here are the basic qualifications we are looking for:
  • Degree or equivalent work experience in related field other relevant discipline or equivalent combination of qualifications
  • Recent experience in VTC Operations;
  • Recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
  • Recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
  • Good knowledge of Video Conferencing Protocols and Standards;
  • Experience with VTC
  • ITIL Foundation
  • Ability to work on location unencumbered
  • NATO Secret Clearance

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Learn why so many of your highly qualified colleagues are already working at MCR. Check our open positions for opportunities to give your career a distinct edge.

Learn more at MCRI.com/Careers

Ref: C001644
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最后期限: 10-01-2026

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