Workplace Service Engineer

工作内容

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.
  
  

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

Within the NDW Centre, the Workspace Services Group is responsible for the lifecycle and in-service support of End-User devices (i.e. Desktops/Laptops/Tablets), Printers, Scanners, Plotters and Mobile Telephony services across the NATO Enterprise. In close coordination with distributed support teams, workspace team’s main focus is to provide 24/7 timely response to Incidents and service requests coupled with a continuous effort to provide end-users with a state-of-art digital work experience (in- office and mobile).

Role Duties And Responsibilities

• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
• Install and configure for use, COTS software on networked and standalone workstations.
• Install and configure network client software on LAN workstations.
• Configure local server software and configure special peripheral devices.
• Create, maintain and troubleshoot user access issues for static and mobile devices.
• Work with Organisational Units in Active Directory and Group Policy.
• Working with McAfee EPO on the Data Los Prevention access list.
• Execute support requests, work orders and other tasks.
• Prepare software packages for automatic deployment.
• Contribute to IT Security compliance and remediation.
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit.
• Perform Security Compliance Patching of Workstations and Servers.
• Perform Monthly Patching of Workstations and Servers.
• Maintain and set the user ACL for Shared Network and Group Mailbox.
• Update user machine software and applications as required via SCCM with AFL SW Approval.
• Working with smart card or USB tokens to authenticate users and securely access domains.
• Deputize for higher-grade staff, if required.
• Perform other duties as may be required.
  
  

Essential Skills And Experience

• Higher vocational training in a relevant discipline with 2 years post-related experience.
• Alternatively, a secondary educational qualification with 4 years post-related experience.
• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
• Proven Experience working Microsoft System Centre Configuration Manager.
• Proven Experience working with Active Directory Objects, user accounts and permissions.
• 2 years’ experience:
• Working in an ICT CIS environment.
• Supporting IT users, desktop hardware and software.
• Working in an IT administration role.
• Knowledge of the capabilities and deployment of Personal Computers (PC).
• Knowledge of current operating systems and office automation software.
  

Desirable Skills And Experience

• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.
  
  

Language proficiency

• Business English
  
  

Competencies or Personal Attributes

• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances. Tolerates ambiguity. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. shows an interest in new experiences.
• Relating and Networking - Easily establishes good relationships with customers and staff. Relates well to people at all levels. Builds wide and effective networks of contacts. uses humour appropriately to bring warmth to relationships with others.
  
  

Working Location

• Braine L’Alleud, Belgium
  
  

Working Policy

• On-Site
  
  

Travel

• Some travel to other NATO sites may be required
  
  

Contract Duration

• Feb 2024 – Dec 2024
  
  

Security Clearance

• Valid National or NATO Secret personal security clearance
  
  

We never know what new opportunities might be just over the horizon. If this opportunity isn’t for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.