2nd Line Support

View: 140

Update day: 03-12-2025

Location: Mechelen Antwerp

Category: Other

Industry: Information Technology & Services

Position: Entry level

Job type: Full-time

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Job content

We are currently looking for several 2nd Line Support for a prestigious client in Mechelen (on-site work).YOUR MAIN RESPONSIBILITIES:

You keep your customers correctly and consistently informed about the progress of their question or problem.
You take control of the conversation if necessary.
You handle tickets that our customer facing departments, IT and network teams have for you.
You guarantee a solution for complex problems.
You may ask IT or engineering for help.
Your experience in searching for and finding solutions to recurring problems allows you to make proposals to improve processes, products or systems.

What we have to offer

Our ideal Technical support coordinator

Has a customer and solution-oriented mindset
Is experienced as an employee in a contact center.
Preferably at a technical service.
Has a thorough knowledge of MS Office and is punctual and communicative in it
Has affinity with and technical knowledge of telecom products (mobile, DTV, web ...)
Dutch, French and English (MANDATORY)

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