[4600] Service Delivery Manager Support / Agreement Management

☞ GardPass Consulting

View: 115

Update day: 14-11-2025

Location: Braine-l’Alleud Walloon Brabant

Category: Planning / Projects IT - Software

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Contract

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Job content

Start date: Negotiable

Clearance: NATO Secret

Location: Braine L’Alleud, Belgium

Qualifications

Delivery of the services within this SOW require a resource with the following qualifications and experience:

  • The candidate has a NATO SECRET security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract;
  • Fluent in English and must be able to read and write technical and user documentation;
  • Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree;
  • Proven experience of service or project management including resource management (people, budgets, time, etc.) in a training environment;
  • A recognized formal Project Management qualification, such as PRINCE2 or PMP. The lack of formal qualifications can be compensated by the demonstration of expertise and experience in the domain;
  • Prior experience of Agile project management;
  • Prior experience of Business Development;
  • Proven analytical skills to produce meaningful business intelligence for decision makers using BI tools such as PowerBI;
  • Proven experience in customer focused roles and customers relationship management, including excellent communication skills;
  • Excellent Microsoft Office skills and in particular advance Microsoft Excel skills.
Desirable Qualifications And Experience

  • Practical experience in working for other NATO agencies or organizations;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Prior experience in engagement techniques, survey management and data analysis;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT;
  • Excellent understanding of NCI Agency processes and procedures relating initiating and staffing projects in the NCI Agency (E.g. Customer Request Forms, Request to Proposals, Price Proposals, EBA, etc.);
  • Evidence of prior experience and in-depth knowledge of the ServiceNow Project Management tool;
  • Prior experience and in-depth knowledge of the NCI Agency Enterprise Business Applications (EBA);
  • Prior experience of the NCI Agency Training Management System (TMS);
  • Prior experience in JIRA;
  • Prior experience in MS VISIO;
  • Prior experience of Business Relationship Management;
  • Prior experience of Design & Creative Thinking;
  • Prior experience of Lean 6 Sigma principles.
Language Proficiency

  • Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (3); Reading (3); and Writing (3) or according to Common European Framework of Reference for Language level C1/Advanced level)
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Deadline: 29-12-2025

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