Account Manager Ink

Introduction / General purpose of the position

Sales Technical Solutions

• To seek out business opportunities and maintain customer contacts in order to ensure sufficient product sales in the regions assigned to him/her (business groups, product groups and geographical regions).
• Account Management, Business Development and finding new applications (make the product portfolio grow).
• Project management for the existing customers/accounts.

Tasks and responsibilities

1.Reporting and contacts

• Reports to the Sales Director Latex & Emulsions.
• Internal contacts:
  • Accountmanagers
  • Product managers
  • R&D department
  • Technical support teams
  • Sales support teams

• External contacts:
  • Customers
  • Agents
  • Distributors

2.Tasks

• Responsible for independently managing his/her customer portfolio (paper – textiles – construction – graphic arts)
  • Maintains frequent contacts with customers
  • Is the absolute link between EOC and the customers
  • Visits dealers and trade shows
  • Acts as the customer’s point of contact
  • Prospects with a view to growing the customer portfolio
• Responsible for preparing, implementing and following up on the sales process.
  • Negotiates prices, makes sales agreements and determines delivery deadlines
  • Monitors payments/outstanding invoices and takes appropriate measures to ensure that sales agreements are complied with
  • Follows up on sales via sales administration
  • Takes care to ensure that credit limits are not exceeded

• Responsible for the rapid and proper handling of complaints.
  • Contact point for customers with technical problems
  • Provides advice and assistance to customers in collaboration with the Technical Service Specialist and R&D Division

• Works in consultation with the product manager and the R&D Division to develop new applications to meet the needs of existing and potential customers.
  • Investigates new markets and product possibilities by responding to the wishes and requests of customers
  • Consults with the R&D Division to help it to orient its research
  • Promotion of newly developed products
  • Closely monitors the organisation’s market position: keeps a close eye on the positioning of the competition and their products

Profile description

1. Education, knowledge and experience

• Excellent command (both oral & written) of Dutch, English, German (French is an asset)
• Basic knowledge of chemistry – graphic arts
  • Print
  • Functionalizing of paper through print
• Experience is necessary, preferably in Industry or a similar sector
• Chemical background. (industrial chemistry)
• Technical knowledge.
• Understanding technology – being able to make links in several technical issues.
• Project management in sales.
• Having a minimum of administrative knowledge.

2. Competences

• Commercial skills: hunter & farmer
• Strong communication skills
• Independent working, self-reliant
• Flexible
• Assertive
• Teamplayer
• Prepared to travel in BE – Lux – NL – GER – (UK – ESP – GR) è 40%
• Initiative-taking