Application Support Agent

☞ Intrasoft International

View: 130

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology Mechanical / Technical Maintenance

Industry: IT

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Job content

JOB DESCRIPTION

INTRASOFT International,a leading European IT solutions provider, is seeking a professional to cover the following opening:


Application Support Agent

Your Role

You will be part of a team with the following key responsibilities:

  • Receives and logs requests/ incidents & questions from users (by e-mail, phone or face to face); provides technical support, investigates problems, and determines appropriate actions
  • Keeps end-user informed on request status and progress
  • Participates to meetings in order to define the needs of the client
  • Improving documentation and creating FAQs based on received calls

JOB REQUIREMENTS

Required Qualifications

  • Higher education or equivalent overall experience
  • A first successful experience in user support (minimum 1 year)
  • European level C1 in French and English is mandatory
  • Have a good analytical skills and quickly understand process
  • Be solution-oriented as well proactive and reactive to any problem
  • High communication skills and insure customer satisfaction
  • Ability to work in an international/multicultural environment
  • Strong team player with excellent relationship skills
  • You are stress resistant and are able to impart knowledge at various levels

Desired Qualifications

  • Any other language is an asset
  • ITIL Foundation Certified
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Deadline: 31-12-2025

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