C002243 VTC Technician B5 level (NS) - WED 26 Oct Relaunch

☞ EMW

View: 185

Update day: 16-11-2025

Location: Mons Hainaut

Category: Executive management Production / Operation

Industry: IT Services IT Consulting

Position: Entry level

Job type: Contract

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Job content

Deadline Date:Wednesday 26 October 2022

Requirement:VTC Technician B5 level

Location:Mons, BE

Full time on-site: Yes

NATO Grade:A/61

Total Scope of the request (hours): 500

Required Start Date: 21 November 2022

End Contract Date: 31 December 2022

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of Head VTC Control Centre, the incumbent will perform duties such as the following:
  • Operate VTC Service Desk Services;
  • Operate VTC Scheduling Services;
  • Operate VTC Video bridging Services;
  • Operate VTC recording, playback and streaming services;
  • Create, report, track and close VTC Resource and Service Trouble Tickets;
  • Monitor, collect and survey VTC Resource and Service Trouble Tickets;
  • Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive);
  • Monitor and Reports VTC Resource and Service Performance and Quality;
  • Support End-2-End VTC Service Testing;

Requirements

Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience;
  • 3 years recent experience in VTC Operations;
  • 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
  • 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
  • Good knowledge of Video Conferencing Protocols and Standards;
  • Experience with VTC Scheduling Solutions.
  • ITIL Foundation.
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Deadline: 31-12-2025

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