Configuration/Deployment Manager (20581, L5)

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Configuration/Deployment Manager for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity!

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Are you looking to secure a career in a public sector environment? We would love to hear from you!

As Configuration/Deployment Manager you will be responsible for:

• Deploying new releases of applications in acceptance and production environments;
• Build and continuous integration;
• Software configuration management;
• Release management and controls;
• 2nd level support of Information Systems:

• User requests related to data;

• User requests related to configuration changes;

• In-depth analysis of incidents;

• Identification of root causes and potential solutions;

• Co-ordination with other teams inside the unit and with IT departments of other DGs.

• Continuous monitoring of information systems’ availability, performance and proper functioning;
• Analysis of OS and application logs;
• Analysis of IS performances;
• Establishment / documentation of information systems’ operations procedures;
• Management of development infrastructure (e.g. application servers);
• Consolidating and managing the licences needed for the in-house development teams;
• Participation in coordination and project meetings

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Education and technical expertise

Level of education corresponding to Level 6 of the European Qualifications Framework (which typically corresponds to a bachelor’s level or 3 years of higher education).

In-depth knowledge (10 years) of experience in the following domains:

• Solid understanding of ITIL processes, especially deployment management, software release management, change management and monitoring and event management;
• Good understanding of DevOps practices;
• Experience in working in an IT operations team;
• Excellent knowledge of software deployment management
• Good knowledge of software release management
• Ability to participate in multi-lingual meetings, strong written and verbal communication skills;
• Ability of integration in an international/multicultural environment.

Specific expertise

• Knowledge of Windows operating system;
• Knowledge of Oracle and Microsoft SQL Server environments;
• Knowledge of application servers;
• Knowledge of Team Foundation Server;
• Good experience or the capacity to acquire swiftly sufficient knowledge on

• PKI and certificates

• Network architecture, components and protocols

• Microsoft BizTalk Server

• Experience with software deployments tools;
• Experience in investigating issues and bugs in the applications;
• Experience in database queries with SQL;
• Experience with system, capacity and performance monitoring solutions (Dynatrace is an advantage);
• Experience with service desk management tools (including SMT).

Languages

Fluent in English. French is an asset. Documents will be written in English

-

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.
• Pension

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team