Contract Manager

☞ Schneider Electric

View: 155

Update day: 26-11-2025

Location: Uccle Brussels Capital

Category: Executive management Production / Operation

Industry: Appliances Electrical Electronics Manufacturing

Position: Mid-Senior level

Job type: Full-time

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Job content

Join Schneider Electric and Empower your CareerIn every moment, we empower everyone to make the most of our energy and resources, everywhere in the world. Life Is On. All along the way, we create and provide equal opportunities for everyone, everywhere. We continually create an inclusive environment and welcome people from all backgrounds. We do our best and innovate, while managing our lives and work in a personal way. Together we dare to make things happen and turn our bold ideas into reality. That’s why we’re proud to be nominated by LinkedIn as top 25 ‘employer of choice. Discover how our value and unique position will make you choose Schneider Electric as (future) employer!For our Global Field Services division, we are looking for a “Contract Manager”who works for the region of Belgium, based in Uccle.Your meaningful purposeLead and maintain the ongoing client relationships for recurring services on a defined portfolio of contracts, during the lifecycle of the contracts, from Order Entry up to Renewal.
  • Ensure proper handover from Sales to Execution and proper booking in our systems; align with Sales on customers’ expectations and help our customers to achieve faster time to value;
  • Ensure that our internal commitments are delivered / executed with excellence and profitably, and that the customer outcomes are achieved
  • Maintain constant interactions with customers on contract performance and improving customer experience; ensure that support requests and complaints are handled in a timely manner
  • Partner with Sales to explore opportunities to expand existing contract and leverage other services and maximize Renewal Rate.
Your Daily Task And Responsibilities
  • For contracts with mixed Field and Digital execution, connect with the CSH (connected service plan manager) to build and roll-out the customer success management process for Digital execution
  • Serve as the primary point of accountability, once contract is won, for assigned customers under recurring contracts
  • Connect with Sales to ensure a proper handover to Execution
  • Support the Service Order Manager to enable proper execution of the contract in our tools
  • Ensure the entitled Installed Base is 100% attached to contract, at contract start or renewal, and during contract lifecycle
  • Kick-off with customer: ensure desired business outcome will be met and create a success plan
  • Ensure economic performance of their contract portfolio & take the right actions to reach performance objective
  • Be the primary point of contact for Field Service Representative in case of change order and make the decision to invoice or not. Follow the volume of change orders requested by customer
  • Maintain a close relationship with customers to influence adoption and explore new opportunities to expand existing contract and leverage other services
  • Manage the portfolio of upcoming renewal
  • Partner with Sales to maximize renewal rate on their contract portfolio; prepare the quote, or partner with Tendering team for Sales to expose to customer
  • Systematic analysis of non-renewal causes (together with Sales) during Customer meeting.
What We OfferA unique chance to empower your career and professional fulfilmentYou will be part of a growing leading global player that is ranked most sustainable company in the world. You will be empowered to serve your meaningful purpose. You will learn every day and develop through the online learning offer of 10.000+ e-learnings and development programs across various domains.We believe that great people make Schneider Electric a great company and Schneider Electric people have been recognized as the best professionals in our industry. We strive for the wellbeing of our employees through trainings and an annual Well-being Week. Our global family leave policy was recognized as one of the most efficient work/life balance enablers worldwide.Diversity is one of our top priorities. As an organization we feel honored to be in the 2020 list of ‘Bloomberg Gender-Equality’ for the third year in a row and also to be on the 1st place of the industrial sector of the ‘Equileap Top 200 Gender Equality’.Your role will give you autonomy and varied opportunities to overcome challenges of an international growing organization. Open your career to functional, geographical, and hierarchical mobility opportunities.Next stepWe would love to receive your resume and short motivation. Apply directly to this offer via the application button on this page or visit our career websiteWho You AreQualificationsYour Education And Experience
  • A Bachelor of Science or Engineering degree is preferred
  • Knowledge of the large and critical electro-intensive industry and a proven track record of generating or leading related opportunities
  • Proficient computer experience in Microsoft Office Products, ERP’s, Salesforce
  • High commitment to the company’s vision and values
  • Excellent analytical skills and attention to detail.
  • Excellent communication skills both verbal and written in French & Dutch; a good command of English is a real asset
  • Effective working in team environment
  • Customer oriented
  • Dynamic & entrepreneur
  • You love bringing forward proposal
Schedule:Full-timeReq:0085QZ
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Deadline: 10-01-2026

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