CRM Product Manager in Commercial Real Estate

Job content

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
We are looking for a CRM Product Manager

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves

Working in the Belux Information Management department, you have a major contribution in the quality processes of the products and services. You will be working under the supervision of the Head of MIR (Marketing, Information Management, Research) Belux. At the intersection between business, technology and user experience, you are the agile driving force in our environment. You are responsible for maximizing the value of the product and work with the Development Team. You are responsible for the design and implementation of a CRM solution that helps to get the most out of the interactions with users. Next you gather the needs of the customer in a requirements analysis and you analyze the requirements in close cooperation with the end users.

You will cover the following parts:
Help the project manager organizing sprint review meetings & planning.

Get detail level of requirements from customers & clearly communicate it to the product team.

Draw the business processes and see where they can be optimized. Based on this information you will design and implement a suitable solution. In doing so, you extensively test the functionalities.

Build and maintain a relationship with the stakeholders.

Facilitate discussion, decision making, and conflict resolution.

Play a crucial role in supporting, coaching and training the end users.

Create, maintain & prioritize the CRM/CRP Backlog and manage DevOps follow up with third part company.

Regular travel to the Luxembourg office is required.

Desired skills and experience for this job
Master or an experienced Bachelor with a similar level of knowledge.

Previous experience within a CRM/CRP Microsoft Dynamics 365 role is essential (minimum 3 years).

You have minimum 3 to 5 years of experience with CRM and experience in a project management role.

Certification of Microsoft Dynamics 365 for customer engagement is a plus.

Knowledge and experience in project management methodology.

General knowledge of software management.

You are communicative, customer focused and go for added value through teamwork.

Knowledge of Click Dimension and SharePoint management.

You communicate fluently in French and English, Dutch is considered as an advantage.

Previous experience in the Real Estate sector is a plus.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!