Customer Experience & Market Insights Manager

☞ Novartis

View: 130

Update day: 16-11-2025

Location: Vilvoorde Flemish Brabant

Category: Finance / Bank / Stock Executive management Marketing / PR Sales

Industry: Gezondheidszorg

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Job content

MISSION
  • Improve short- and long-term business performance by driving our market understanding: overall market dynamics, new trends, customer insights and competitive intelligence
  • Support/ lead key data and digital initiatives (incl. evolution to omnichannel go-to-market model)
  • Lead key commercial and operational projects to improve business operations across both business units (Retail & Hospital/Biosimilars)
  • Collaborate and support key commercial functions in prioritized initiatives / processes (Marketing, Sales, Commercial Excellence, Finance, Business Development, Launches)
  • Drive and support Sandoz culture (self-awareness, curious, inspired, unboss)

MAJOR ACCOUNTABILITIES
Market Understanding:
  • Execute and share regular market analyses (general & deep dives) to boost performance
  • Collaborate with the marketing & sales teams to identify and drive initiatives to meet customer needs and trends (e.g. customer journeys)
  • Support the implementation of digital tools to improve market insights, competitive intelligence, and digital sales & marketing activities
  • Scout for data and new sources and identify potential partners for future collaborations
  • Support ad-hoc deep-dives and analysis to help the business

Planning, Monitoring and reporting:
  • Partake in regular business review meetings with business units to challenge / frame performance and identify actions to improve our results
  • Support the Head Commercial Excellence in ad-hoc request (e.g. business reviews preparation) and request from cluster/region
  • Support in the preparation of financial forecasts, target preparation and strategic planning
  • Monitor and track key projects across different functions and stakeholders

Project Management:
  • Lead commercial projects from a strategic and operational view in line with company priorities
  • Investigate and implement opportunities for growth and prepare according business cases
  • Support and lead key process improvement projects to streamline and accelerate business operations
  • Gather and leverage best practices within the organization by connecting with Cluster/ Regional Commercial Excellence teams
  • Facilitate workshops and ad-hoc support of the management team

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

EDUCATION AND EXPERIENCE
  • University degree (bachelor/master) – preferably in business administration, economics or applied sciences
  • 2-5 years of industry experience (preferably with 1-3 years of consulting experience)

COMPETENCES
  • Fluent in English (strong knowledge of Dutch and French)
  • Strong strategic and commercial mindset,
  • Strong analytical and communication skills
  • Proven skills in managing cross-functional projects
  • Creative, fast, flexible and positive attitude
  • Pragmatic approach in managing projects
  • Engaged, curious and ambitious
  • High level of self-awareness, open for feedback and willingness to learn
  • Result driven, good team player with an open communication style

Division

SANDOZ

Business Unit

COMMERCIAL OPS EUROPE SZ

Country

Belgium

Work Location

Vilvoorde

Company/Legal Entity

SDZ BEL

Functional Area

Sales

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No
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Deadline: 31-12-2025

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