Customer Relationship Management (CRM) Hubspot administrator M/W/X

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.

CONTEXT

Médecins Sans Frontières is internationally recognised and independent in its actions, enabling it to implement high-impact projects for populations in need. Joining our teams in Belgium means taking part in a human, collective and meaningful adventure, while being at the heart of international news and a variety of medical and humanitarian issues.

In Brussels, more than 400 committed employees work hand in hand to coordinate MSF’s operations in various countries around the world and to make them known to the general public. MSF’s other Operational Centres are located in Paris, Geneva, Barcelona, and Amsterdam. ??

Within the Communication & Fundraising Department in Brussels, MSF is seeking a CRM (Customer Relationship Management) Administrator to support the Acquisition and Loyalty Teams in their quest to implement their actions in Hubspot. Using best practices, this role will implement, execute, and iterate on HubSpot programs to reach our audiences, increase conversions into leads, ambassadors or donors and delight them.

Do you love implementation, technical jobs and want to turn them into meaningful insights? Bring your skills and passion to our team!

You’ll be an internal Hubspot expert turning our team to the next level of digitalization.

RESPONSABILITES

Your job is to:

• Create workflows, landing pages, emails, forms, smart content, chats and chatbots (...) hand in hand with the acquisition and loyalty teams and help them perform their best
• Be the key contact to answer technical questions and support the teams in the follow up of their projects
• A/B testing has no secret for you
• Tracking actions and help teams to create a dashboard and to draw relevant conclusions
• Be the technical support for more complex upgrading of Hubspot
• Manage list audiences with a good knowledge of the data base and how to use properties for the selection
• Partner with the Inbound Marketing Strategist to implement best-practice CRM processes
• Coach the team members on how to use Hubspot, Inbound Marketing, specific improvements of the CRM in collaboration with the Inbound Marketing Strategist
• Maintain high standards for data hygiene
• Guarantee the GDPR compliance for all the actions
• Stay at the top of new features and tools that can create added value

REQUIREMENTS

We’re interested in your profile if you have:

Experience

• 3 years of CRM experience, preferably in HubSpot or Salesforce

Competencies

• Good skills in coaching teams, explain easily technical topics and how to analyze the results of their projects
• Confidence managing data sets and interpreting metrics
• Good understanding of Inbound Marketing and how to adapt it to the fundraising strategy
• Design/multimedia skills with the Adobe suite
• Html/development skills appreciated
• An eye for detail ¿ Organization is your middle name!
• Creativity, curiosity, and a positive attitude

• Expected starting date: March 2022
• Contract type: 6-months contract, Full-time
• Location: based in Brussels
• Salary according to MSF-OCB HQ grid - Hospital Insurance (DKV) - Pension Plan - 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Please, send your CV and cover letter to Recruit-HQ-Communications@brussels.msf.org until 20/02/2022 and mention ¿ Application - CRM Hubspot administrator¿ in the subject of your email.

Only shortlisted candidates will be contacted.

MSF values diversityand is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information,consult our privacy notice to job applicants.