Customer Request Delivery Manager

☞ KatoenNatie

View: 175

Update day: 16-11-2025

Location: Kallo East Flanders

Category: IT - Software IT - Hardware / Networking Information Technology Executive management

Industry: Transport logistiek

Job type: Vaste Jobs

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Job content

Job description

As a Customer Request Delivery Manager, you oversee the overall change request process within our Systems department and maintain a close contact with internal customers in regards to the ongoing change requests.

  • You define and agree on communication channels with the different parties involved.
  • You manage the expectations from all parties. You understand their sensitivities and align on priorities and on the way of working.
  • You define and align on the methodology and ensure all involved teams work according to the same methodology.
  • You track and communicate progress. You’ll keep a bird’s eye view and report on the quality of the processes and their results.
  • You identify and understand the customer needs and oversee the change requests process within the business context.
Your profile
  • Bachelor or masters degree
  • Communicative personality and commercial flair
  • Strong interest in IT, processes and systems
  • Able to deliver quality
  • Knowledge of Dutch, English and French
  • Living in or near Antwerp
Required experience
2 years
We offer
  • A challenging function with lots of variety in a fast growing and dynamical company with a strong no nonsense company culture
  • A competitive salary
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Deadline: 31-12-2025

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