Customer Service Agent (m/v)-duplicaat

View: 120

Update day: 16-11-2025

Location: Diegem Flemish Brabant

Category: Consulting / Customer Service

Industry:

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Job content

Work closely with the Account Managers in the Benelux region and their customers; provide personalised service for any queries and requests in a timely and professional manner;
Ensure order maintenance in our ERP system (QAD), from order entry to order invoicing;
Review all reports on a regular basis to ensure proper maintenance and support month-end and year-end closings;
File claims & complaints;
Work in conjunction with the Customer Service, Marketing, Contracts and Pricing departments in our other locations as required;
Process administrative tasks given by the Account Manager; examples include arranging special delivery requests, keying orders, etc.;
Provide information regarding order status and any backorders to customer/Account Manager;
Use effective communication to resolve all customer requirements;
Achieve set KPI’s in accordance with company requirements;
Support the Tender Management team in all aspects of tender/bid process as well as with quotations and contracts for customers or purchasing organisations;
Maintain the contract management system to track all issues and resolutions, report on trends and respond to inquiries from stakeholders and partners;
Collate and prepare tender submissions; record gains/losses and provide info to support ordering forecasts.
Additional responsibilities may be assigned as the business grows and changes.

Previous customer service experience and experience in Tender Management is a plus;
Knowledge of the medical supplies market is an advantage;
High level of oral, written and interpersonal communication skills;
Ability to communicate fluently in Dutch, French and English in a verbal and written format;
Methodical and structured organisation skills;
Work well individually or as part of a team;
Confident in dealing with individuals at all levels within our organisation;
Must be able to work and deliver in a fast paced environment;
Strong administrative background;
Great attention to detail.

Our client specializes in sterile medical equipment.

competitive wage

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