Customer Service Agent | Procter & Gamble

Job content

What will you be doing ?For our Client (P&G Health Belgium BV) in Strombeek-Bever, we’re looking for an Customer Service Analyst.More Specifically, This MeansIn this Position, your main Role would be to hold the end-to-end Responsibility for managing Customers’ Orders from Order Intake to final Delivery. Additionally, you would also be responsible for solving Order Inaccuracies according to the Customers’ Requests.OPERATIONS

• Taking care of Order Entry Management for all Pharma Customers (i.e. Wholesalers, Hospitals, Pharmacies) and all Order Types (Sales CRM Interface, EDI or E-mail);
• Handing Complaints and Returns (i.e. Registration, Communication and Follow-Up with 3PL Provider and QA Department) according to internal Procedures;
• Making sure the Customer Approval Management is in accordance with the internal Procedures;
• Communicating clearly and efficiently by Phone and E-mail, answering the Questions of the Customers/Sales Representatives and providing qualitative and timely Responses;
• Having a Customer Facing Role by being the Contact Person for assigned Customers related to Orders, Deliveries, Returns & Complaints;
• Managing Back-Orders (i.e. reporting internally, releasing Orders when Product is available);
• Initiating Credit Note Process;
• Working closely with the Transport Provider(s) to ensure on-time, complete and qualitative Delivery;
• Collaborating with Accounts Receivable regarding dunning/Cash Collection & Credit Management;
• Interacting with Customers as an Ambassador of P&G ensuring a strong Relationship and Trust are maintained.

SAP

• Maintaining and managing Customer Master Data (i.e. Creation, Conditions Type) in Collaboration with the internal Team;
• Being the internal/external Point of Contact for SAP Topics on Customer Service Operations;
• Preparing/executing Tests in SAP Test Box together with SAP Developers/Business Experts;
• Helping Users by providing Trainings on regular Basis;
• Being first Point of Contact for solving System related Issues.

Others

• Ensuring full Compliancy of all Processes and Activities;
• Preparing Customer Service related Reporting (i.e. Customer Orders not filled, not delivered on Time and/or open Orders Report);
• Reporting any non-Conformances, Complaints, adverse Events and Intolerances according to local Procedures;
• Following of GxP-Trainings according to the internal GxP-Training Plan;
• Taking on a Back-Up Role for your Colleagues and their Customers in case of Absence.

For all these Responsibilities, you will report directly to the Belux Supply Chain Manager.Who are we ?Procter & Gamble (P&G) is still one of the three biggest Producers of Consumer Goods in the World. P&G holds 27.000 Copyrights, markets about 300 Products, employs 102.000 People worldwide and distributes its Products in over 160 Countries.The Combination of its big Innovative Capacity and its constant Efforts to meet the evolving Needs of the Consumer, made P&G the Creator of several new Products.Those Products have considerably perfected the Quality of Life of their Customers.One of the most popular P&G Products are: Laundry Powder (Ariel, Dash, Dreft, Vizir, Bonux), Softeners (Lenor), Surface Care (Mr. Proper, Swiffer), Baby Products (Pampers, Kandoo), Women’s Care (Tampax, Always, Alldays), Hair Care (Pantene, Head & Shoulders), Air Care (Febrèze, Ambi Pur), Perfumes (Giorgio Armani, Hugo Boss) and Pharmaceutical Products (Vicks), ...ProfielWhat are we looking for ?A Candidate For This Position Should

• Have a Business Administration/Logistical Background (obtained by Studies (max. Bachelor Degree) or Experience (max. 5 Years overall Experience) in the Field);
• Have a good Level of English, French & Dutch;
• Be an Expert in Excel;
• Be a SAP (key) User;
• Have a good understanding of Sales & Order Management Processes;
• Have a Problem solving Attitude;
• Be able to work well in a multi-functional Environment;
• Be an analytical Thinker;
• Have the Ability to manage Priorities;
• Be autonomous/independent in the Handling of different Responsibilities;
• Loves working together in a Team, but can also work independently;
• Have good organizational Skills;
• Be able to work in a fast and dynamic Organization, while maintaining strong Controls and Detail to Decisions.

AanbodWhat do we offer ?

• Duration : Project of +/- 5 Months ; Start Date: ASAP ; End Date: 9/03/23 (Weekly Contracts – Weekly Payments) --> Extension up to 1 Year (Maximum) is possible, but is no Guarantee just yet!;
• Salary : Attractive Salary Package (to be clarified while having a more personal Conversation with the Applicant);
• Extra Reimbursements : 75 % Refund for Public Transport Costs OR Mileage Allowance for Car Transport;
• Food : Company Restaurant (International Cuisine) – No Meal Vouchers;
• Asset on your CV : Working in an International Company.