Customer Service Employee FR-EN

View: 135

Update day: 16-11-2025

Location: Wavre Walloon Brabant

Category: Administrative / Clerical / Assistant

Industry: HR personeel

Job type: Interim

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Job content

Receives, processes and confirms orders to customers (SAP) (European and export accounts).
Coordinates all relevant activities around the orders.
Creates and maintains customer master through MDO portal.
Checks sales forecasts.
Requests price approvals.
Interacts with production planners.
Updates customer on availability of stock or lead-times.
Makes sure quality matches customer’s requirements.
Requests pre-shipment samples and follows up on approval with customer.
Reserves stock and coordinates order preparation with the warehouse.
Creates CMIRs (customer material info records).
Organizes logistics to ship the order out.
Generates the invoice or proforma invoice when needed.
Takes appropriate actions in case of complaint (return , replace, credit, …).
Coordinates problem resolution with the appropriate departments (sales, accounting, traffic, warehouse, labs,…) to ensure customer satisfaction and adherence to company policies.
Back office support for the sales team.
Back up for colleagues.

For our client located in Wavre, we are looking for a Customer Service Employee.

A long-term temporary contract (interim) in an international company with familial values.
A Salary depending on your experience with meal vouchers (8€).

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