Customer Service Engineer

View: 120

Update day: 04-11-2025

Location: Izegem West Flanders

Category: High Technology IT - Software

Industry: Appliances Electrical Electronics Manufacturing

Position: Entry level

Job type: Full-time

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Job content

Working as a Customer Service Engineer...

You provide technical leadership and field support for upgrade-, retrofit-, and warranty projects.
You provide primary line of communication with client.
You ensure that our After Sales Projects and Service Level Agreements are developed and delivered to meet our company’s quality and cost standards and contract requirements.
You translate the customer enquiries to the different departments of our organization.
You create, perform, and report on on-site test procedures, including full function testing of the system, on vehicles either at the train builder’s facility or end customer’s location, in the presence of the client and/or inspectors.
You will train our customers on how to use our on-board and wayside software.

Professional skills we’re looking for...

You have a bachelor’s degree (e.g., Computer Science, Electronics, ICT or equivalent) with at least a first relevant experience.
You possess expertise in the domain of system testing and troubleshooting; fundamental knowledge of Linux, software, hardware, and networking technology (TCP/IP, FTP, SSH, etc.) is required.
You are well organized with the ability to prioritize and work independently; work under pressure and have strong analytical and problem-solving skills.
You communicate clearly verbally and in written form in English.
You are willing to travel frequently (between 25% and 50% of your time) within Western Europe primarily.
Experience in the rail industry (operator, train builder, supplier, etc.) is a plus.

What’s in it for you...

A well-defined growth path to get you familiarized with our products and processes.
The chance to work on state-of-the-art solutions in a fast-growing market and deliver quality, because that’s what we stand for.
A stimulating, no-nonsense environment driven by teamwork.
A full-time contract (38 hour week).
An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits.

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