Customer Service Executive

☞ DFDS AS

View: 160

Update day: 16-11-2025

Location: Ghent East Flanders

Category: Administrative / Clerical / Assistant Transport / Logistics / Warehouse

Industry:

Loading ...

Job content

DFDS Seaways Ghent is looking for a Customer Service Executive

This position is based in Ghent. You will gradually get exposed to more responsibilities, as you gain experience and receive applicable training.

Position Summary:
Responsible for receiving and handling bookings for the different DFDS Routes out of Belgium on a day to day basis with a high focus on quality and a good service towards the customers. Build up and maintain a good commercial relationship with our customers. Ensure the day to day operations in the Customer Service department are handled efficiently and accurately.



WHAT THE ROLE ENTAILS:

Bookings/Agency

  • Process bookings with accuracy and in accordance with customers’ requirements
  • Stimulate and promote B2B bookings
  • Actively pursue volumes to fill the ships
  • Assist in invoice queries
  • Handle customer complaints/questions with care
  • Create voyages in the system accurately and timely
  • Check hazardous cargo on segregation and enter accurate in the system
  • Communicate required documentation towards relevant Authorities

Customer Service

  • Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty
  • Maintain a high level of customer service attitude within the team at all times
  • Drive overall focus on client needs
  • Respond promptly to queries and follow up on all complaints and problems as a representative of the company
  • Work with sales departments to support sales initiatives and customer service requests

Communication

  • Promote all “value-added” service possible to the customers
  • Communicate smoothly with Terminal Operations, Gatehouse and Sales Departments
  • Timely communication to all parties involved about delays or other matters related to their shipments

General
  • Propose/suggest/implement structural improvements and savings in all matters to ensure the department’s efficiency & cost effectiveness
  • Take initiative, and drive change where required
  • Ensure constant care in all matters

WHAT WE ARE LOOKING FOR:

Skills Required:

  • Language Skills: Fluency in Dutch and English is required. French is a plus
  • Fluent with Office applications (Excel, PowerPoint)
  • Knowledge of Hazardous Cargo regulations is a plus
Background:
  • Logistics education or equal by experience
  • A transport/operational background is a plus
  • Knowledge of Liner Operations / Roro Operations is a plus
Competences:
  • Accurate
  • Flexible
  • Self-supporting
  • Good Interpersonal and communicative skills
  • Commercial attitude
  • Hands-on and pro-active attitude

Please send your application and CV directly to jobs.belgie@dfds.com no later than 31 December 2021. More information regarding this vacancy and other vacancies within DFDS you will find on www.dfdsgroup.com/careers.
If any specific questions about the content of the role, please contact Geert van Laere, Customer Service Manager on gelae@dfds.com


Søk her

  • Bedrift DFDS AS
  • Søknadsfrist13.01.2022
  • Sted:Ghent
  • Stillingstype:Shift
  • Utdanningskrav:Påkrevet
  • Arbeidserfaring:Ønskelig
  • Fylke:Utlandet
  • Arbeidssted:Ghent
  • Land:BELGIUM
  • Antall stillinger:
    1
  • karriere-kode:3540121
Loading ...
Loading ...

Deadline: 31-12-2025

Click to apply for free candidate

Apply

Report job
Loading ...

SIMILAR JOBS

Loading ...
Loading ...