Customer Service & Logistic Manager - Europe

Cutera is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. Our teams are made up of energetic and passionate employees who are inspired by developing and selling products that help people look and feel better about themselves. Founded in 1998, we design and manufacture cutting-edge products in our Headquarters location in the San Francisco Bay Area. We offer competitive benefits to all levels of employees. It is a very rewarding and fun place to work!

Reporting to the GM Europe, the Customer Service & Logistic Manager Europe, manages Regional Customer Service activities for EU Direct & EU Distribution Markets & ensuring that the agreed service level is met. Liaise with the Regional Countries/ structure of the EU for Sales & Service; acts as a gatekeeper ensuring that all departments follow the company policies; harmonizes and enforce procedures and processes, guaranty continuity in Customer Service activities; promote initiatives to simplify and improve processes by continuously challenging the status quo, by proposing new approaches, by reviewing the organization and by introducing new tools.

• 
  Education:

· Bachelor’s Degree in Business or equivalent job experience

• Experience:

• • Strong experience in a management position with a multinational company
  • Solid experience in Customer Service, Logistic and Order fulfilment

·Knowledge, Skills, and Abilities:

• • Strong leadership skills
  • Strong negotiation skills with internal staff and external customers
  • Proven ability to organize, plan and coordinate staff
  • Excellent verbal and written communication skills
  • Excellent understanding of the order fulfilment process
  • Excellent understanding of the logistic process

• SAP experience as a strong plus

English is mandatory and any other European language is a plus

ESSENTIAL FUNCTIONS (Not limited to):

• Manage, coordinate and supervise the function;
• Liaison between Sales Admin US, Sales Teams, Service & Supply Chain US;
• Implementation and develops customer service/logistic teams across the region;
• Support EU logistic strategy (Hub, …), objectives and priorities in region;
• Ensure compliance to the law and to the company policies as far as the Customer Service/logistic activity is involved;
• Check formalization of conditions of sale established by the sale department;
• Train internal staff and provide backup to the staff of Customer Service/logistic and internal subsidiaries;
• Set objectives and priorities to the Customer Service/logistic team;
• Support (and coordinate) the resolution of issues;
• Improve continuously processes;
• Monitor service level to the customer and other relevant KPI’s and promptly put in place corrective actions as needed;
• Interact with other functions (e.g. Manufacturing, Legal, Operations, Regulatory, S&M, IT…) and get their support to solve issues and improve processes;
• Prioritize and supervise Customer Service/logistic projects;
• Control costs and support accurate sales Forecasts;

TRAVEL REQUIRMENTS:

• This position may require business travel of 40% or more of the time. (Mainly to liaise with FSE, Sales Teams, logistic locations, Support SAP roll-out & set-up of EU Customer Service/logistic Team)

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.