Customer Service Representative

☞ Cargill

View: 170

Update day: 16-11-2025

Location: Mechelen Antwerp

Category: Merchandising / Purchasing / Supply Chain Consulting / Customer Service

Industry: Food Beverage Services Chemical Manufacturing Beverage Manufacturing

Position: Associate

Job type: Full-time

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Job content

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Customer Service Representative will support a moderate scale of customer service activities for our West Hub based in Mechelen. We seek a professional to contribute to optimizing relationships with our customers and supervising shipping and returns including processing complex orders from customers and resolving pre and post-delivery issues.

Key Accountabilities
  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Develop customer relationships and build trust
  • Coordinate communication with other internal partners such as sales, finance, supply and transport
  • Implement customer service strategies.
  • Provide support to improvement projects and commitments requiring an understanding of customer service practices and procedures.
  • Show pro-activeness and initiative for handling issues and problems, and forward more complex issues to appropriate staff.
  • Other duties as assigned
Qualifications

Minimum Qualifications
  • Bachelor’s degree in a related field or equivalent experience
  • Previous customer service experience
  • Excellent English language
Preferred Qualifications
  • Proficiency in French and/or Dutch
  • SAP experience
  • Excellent MS Office
  • Strong communication skills
  • Problem solving mentality, detail oriented and stress resistant person
Our Offer

We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:

Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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Deadline: 31-12-2025

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