Customer Service Representative

☞ IQVIA

View: 120

Update day: 16-11-2025

Location: Zaventem Flemish Brabant

Category: Other

Industry: Pharmaceutical Manufacturing

Job type: Full-time

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Job content

For our customer, a leading medical technology company based in Zaventem, we are looking for a customer service agent to effectively execute the OTC (Order to Cash) and Order Management processes.

Objectives:

Provide “Best in Class” Customer Service

Ensure the highest level of customer satisfaction and experience to both internal and external customers

Responsibilities:

  • Engage in process improvements to enhance the service to our customers
  • Ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed
  • Process orders placed via all potential channels (including EDI, phone, mail, fax, etc.)
  • Ensure correct order entry, invoicing, replenishment, consignment inventory accuracy, etc.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels
  • Identify and assess customers’ needs to achieve customer satisfaction and loyalty
  • Log calls, tasks, activities, cases, etc. in the CRM system
  • Cooperate with other departments to ensure high service level of daily duties and requests
  • Assist the Sales Reps in any cycle count processes
Profile
  • Extra-ordinary focus on Customer Service
  • Strong phone contact handling skills and active listening
  • Customer oriented and ability to adapt/respond to different types of characters
  • Fluent in Dutch, French and English
  • Excellent communication skills
  • Strong internal drive and motivation to make a difference and add value to an organization
  • Ability to work under pressure
  • Positive, optimistic mindset
  • Can-do attitude
  • Personal responsibility
  • Decisiveness
  • Team player
  • Flexible
Requirements:

  • professional bachelor’s degree or senior secondary school certificate
  • 2-3 years of experience in the field or in a related area required
We offer
  • A career in a fast-growing, successful company that aims to make healthcare better
  • A motivating and stimulating working environment
  • A challenging function
  • Comprehensive training and ongoing support
  • A competitive salary
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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Deadline: 31-12-2025

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