Customer Solutions Manager

☞ Nestle

View: 120

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Executive management Marketing / PR Sales

Industry: Industrie

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Job content

Position Summary

To strengthen our Nestlé Center of Competences & Customer Facing Supply Chain-department we are looking for a Customer Solutions Manager.
As the Manager of the Customer Solutions team, you will effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash flow. Act according to Nestlé Quality, Food Safety and SHE systems, fulfilling legal, internal and normative requirements applicable to Nestlé Belgilux.

You will be in charge of a team of Customer solutions analysts and VMI planners working for the Belgilux market and located in Brussels. You will also be responsible for the daily collaboration between your team and our Center of Competencies located in Lisbon.
What will make you successful

  • You speak French and/or Dutch fulently and have a professional level of English.
  • Someone who has minimum 3-5 years or more experience in leading teams in customer service environment and at least one of the following areas: Customer Facing Supply Chain, Demand & Supply Planning, Distribution/ Materials Handling, Sales and/ or Marketing.
  • Education: College/University degree
  • Strong communication and people management skills, who had to manage relationships with internal and external stakeholders (at Nestlé they will be mainly be from Belgium and Portugal).
  • A solid understanding of the Order-to-Cash (O2C) process, best practices on Customer Services, plus existing and developing functionalities and solutions.
  • Someone who is process minded, eager to learn with a level of flexibility.
  • Someone who wants to involve in a career as people manager and form a real coach for his/her team/department.
  • A business experience and Project management experience to implementation of major project(s) or change program(s)
  • An experience or knowledge of lean methodology is a plus

A day in the life of a Customer Solutions Manager

  • You will be responsible for the team leadership and consequently build the appropriate structure: to coach and help your team to achieve those defined standards you will define the annual training needs and give daily basis feedback and on the job training.
  • You will support and ensure improvement and an optimal continuity in some areas of the Customer Solutions Analyst department.
  • You will ensure a flawless execution and alignment in the activities performed by the team for the completion of the Order Fulfilment flow
  • Guarantee the resolution of billing issues that requires a contact with the customer. Support the team in executing the returns & refusals activities
  • You will support the team to manage the execution of Refusals with Customers & Transport
  • Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI’s. Lead Nestlé Center of Excellence operational review meetings and contribute to continuous improvement of demand capture process.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
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Deadline: 31-12-2025

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