Customer Strategy & Experience Design Manager FSI

Job content

Your Story

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

• You’ll be in charge of managing digital business development projects in the sales/presales phase, focusing on conceptualization, solution design and business transformation with a technology component
• You’ll be responsible for the day-to-day management and smooth operation of various digital projects, including digital platforms, mobile applications, content management systems, site launches, online tools, web applications and campaigns
• You’ll deliver the highest quality development, methodology and process enhancements to our clients and ensure all projects under their remit are delivered on time and including proper risk and mitigation management budget
• You’ll take the overall lead to shape & deliver projects, and develop relationships with the business stakeholders on ongoing and future projects. You will monitor overall quality of the business implementation and you are in charge of the follow-up of business KPI’s, coaching and development of the team and overall budget and profitability. 
  
  

Let’s Talk About You

• You have 6 to 15 years of experience in the field of Digital (consulting, technology implementations and project management) in FSI (Banking and/or Insurance).
• You have a master’s degree in business or in engineering.
• You have proven digital project delivery experience in complex environments.
• You have the ability to learn quickly in a fast-paced environment, manage risk, and thrive under high-pressure deadlines.
• You have worked in an Agile/Scrum framework and have experience in applying Design Thinking on projects.
• You can identify, analyze and manage risks, issues, need for change, etc.
• You have the ability to develop relationships, establish credibility with and instill confidence in clients
• You can work closely together with a wide range of stakeholders on a variety of business areas
• You’re entrepreneurial and collaborative by nature
• You have the ability to plan and execute a project to deliver a superior client experience
• You have excellent written and verbal communication skills. English is mandatory, French and Dutch are a strong plus.
  
  

Our Story

Consultingstands for connecting innovation, transformation and leadership. We help our clients imagine, deliver and run their future, use the latest technologies, from strategy development through implementation. Because impact isn’t created alone. Together we can make history, join us!

WithinCustomer & Marketing, better known as Deloitte Digital, we believe that by working together with the client from defining their digital strategy to its execution, we can generate the most impact.

Every part of our business is focused on the future of our client’s business. Customer Strategy & Applied Design meets the client with accuracy where they are today, with confidence we anticipate where they should be tomorrow, and with partnership we plot and travel the journey in between. This transformation journey starts and ends with the customer, first understanding people’s real lives and then shaping your business future to deliver around them. That’s what we call ‘Elevating the Human Experience’ while focusing on the moments that matter in the customer’s lives & the business competitive advantage in our client’s.

Within the world ofFinancial Services Industries (FSI) Digitization and Innovation is a clear priority. Banking and Insurance world is moving fast in the digitization for their customers and employees. This has an impact on their overall strategy and customer experience in becoming a key topic at all levels. Technology is a key aspect of this digital transformation journey. Banking and insurances companies are looking for partnerships to integrate these new technologies within their existing IT infrastructure and IT architecture.

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory.

4.400 dedicated professionals, active in 11 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions. We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte?

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energies you.

Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

• My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
• Sustainable transport options offered by Mobility@Deloitte
• Flexible work arrangements for all and initiatives supported by Mobility@Deloitte
• Wellbeing tips and activities powered by Mobility@Deloitte
• Topped off with other health benefits and insurance opportunities
  
  

Join us to make an impact together! Apply now!