Customer Success Manager Belgium / The Netherlands

Job content

Customer Success Manager Belgium / The Netherlands

Job description

• Is it your passion to provide the best customer service?
• Do you have experience in Key Account Management or Customer Service?
• Have you got an entrepreneurial spirit, ‘hands-on’ mentality and would you love to revolutionise the way that people learn and grow through the power of digital and mobile learning?
• Are you living in Belgium or The Netherlands?
• Are you fluent in English and Dutch?

Perfect! In that case we would love to meet you!

We’re on a mission to empower employees to take control of their own future with personalised, mobile-first training and development.

About Us

At MobieTrain, we are all creative and hard-working souls with a passion to drive real change within an exciting, fast-paced work environment, based in Genk, Belgium

Our clients include Vans, Proximus, Decathlon, City of Antwerp and many more! Knowledge is our Forte and we believe that we can empower people with knowledge through our Mobile-Learning App.

The Role

MobieTrain is looking for a lively, energetic and experienced Customer Success Manager. We need you to help us take our existing and new clients to the next level in their learning journey with the help of our very own learning platform.

You will be joining our amazing Customer Success team where each Customer Success Manager is responsible for their own portfolio. Your portfolio exists out a variety of accounts, varying from the KMO/MKB to the Enterprise segment.

You will be responsible for consulting companies on a strategic- and practical level. As our Customer Success Manager, you will be the face of MobieTrain towards our clients, becoming their MobieTrain partner and be the central communication point between our customers and the multiple departments within MobieTrain (like customer support, development, sales and marketing)

You mission is to successfully onboard new clients on our platform and guide them during (virtual) meetings to ensure that they use MobieTrain to its fullest potential.

Responsibilities

• You are the key towards providing excellent customer service
• To become the trusted Face of MobieTrain with your clients
• To provide data led insight for your clients
• You onboard our newest clients and are the first point of contact for our existing customers
• Work alongside the clients on engagement plans to boost motivation and participation

Requirements

Your background

• Fluent in Dutch and English, both in word and in writing. German / French or other European language is a plus
• Knowledge in Change management is a plus
• 3-5 years Client Success- or Key Account Manager experience, preferably within SaaS
• Exceptional verbal and written communication skills
• Highly Organized with a ‘hand-on’ mentality
• Exceptional customer and client experience focus
• Strong Project management skills
• Understanding of Learning and development and the use of Learning technologies in businesses.
• Influencing skills
• An analytical mindset and the ability to apply data analysis techniques
• An ambitious and eager mindset to truly contribute to the growth of our company
• You can expect a great salary with an opportunity to grow
• Become a major stakeholder within the company
• Work with well-known international brands
• Basic knowledge of data protection legislation

What can you expect?

• The startup experience - responsibility, freedom/flexibility, and enormously fast developments
• You can expect a great salary with an opportunity to grow
• Become a major stakeholder within the company
• Work with well-known international brands
• Work in a dynamic and fast growing company, with a young and motivated team
• Be part of an international environment that is just at the beginning of a bright future
• Flexibility, with an eye for a healthy work-life balance
• High degree of independence, responsibility and impact on business operations
• Training opportunities to develop yourself further
• Location remote + on average one day a week at our offices in Genk

During this job application, we will ask you to play a couple of short games. These games provide you with the opportunity to showcase your potential, talents, and personality.

As a result, we can ensure equal opportunities for everyone who applies, by evaluating everyone based on objective insights rather than gut feeling.

And as we value personal growth and transparency, we will make sure you receive your results on the games as well. Good luck!