Customer Support Representative

Job content

IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are currently looking for a Customer Support Representative . We are open to remote working in the countries Belgium, Germany or the Netherlands.

Responsibilities
Understand IDT’s approach to customer service and recognize your role in satisfying IDT’s customers.
Answer all types of incoming customer inquiries concerning IDT products and services. Contact is primarily through email, web chat and phone.
Provide recommendations to customers to improve their experience using IDT’s products and services.
Resolve customer order issues.
Document all customers’ interactions in the Customer Relationship Management (CRM) database.
Assist with the invoicing process as necessary.
Review orders before and after manufacturing for products that require extra follow-up.
Review of daily reports.
Generate price quotes and pro-forma invoices as required.
Learn to interpret quality assurance documents for IDT products such as ESI traces, Analytical HPLC traces and manufacturing history records.
Maintain a good knowledge of IDT products and services.
Perform other duties as specified by management.
Be aware of IDT’s policy on and contribute to quality and environmental management by adhering to the requirements of the ISO 9001, 13485 and 14001 standards and internal procedures and work instructions.

Job Qualifications
High school degree, bachelor’s degree, 1-2 years’ lab experience or relevant experience working in a customer service position.
Read, write and speak English fluently. Spanish preferred.
Be highly organized and able to multi task as well as keep key personnel informed and up-to-date of imminent issues.
Interact in a professional manner with customers, employees and all levels.
Excellent computer skills (Microsoft Excel-Word-PowerPoint).

What do we offer?
An upbeat, open minded, international and dynamic environment is where we wish to welcome you. A close follow up and extensive training is how we wish to guide you. As a growing international company, we reward our associates with an attractive compensation and benefits package of which the details are outlined below.
Competitive salary
Contract of indefinite duration
Full time (40h per week)
Group insurance (including pension plan, guaranteed income …)
End of year premium
Bonus system
Up to 32 days of time off per year
Interested? Well, there is more! To realize IDT’s potential, we invest in your potential. Opportunities will cross your path, enabling you to develop your career the way you want it.
All this within a cheerful and highly modern setting.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.