Cyber Operations Management System Tool Manager

☞ Enterpryze Consulting Ltd.

View: 135

Update day: 02-12-2025

Location: Mons Hainaut

Category: Executive management

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Job content

  • Working Location:Mons, Belgium
  • Language:High proficiency level in English language
    • Authorization for access to sensitive information is required



EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:
  • A university degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 2 years of specific experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 8 years extensive and progressive expertise in the duties related to the function of the post
  • Proven experience as a System Administrator,  Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a user)
  • Strong understanding of networking, security principles, and best practices
  • Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks
  • Strong problem-solving skills and the ability to work independently as well as part of a team
  • Good communication skills with the ability to convey technical information clearly and concisely
    • Experience in interfacing with IT Service Management



Desirable Qualifications/Experience:
In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including installation, configuration, and maintenance


DUTIES/ROLE:
  • Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices and following NATO security policy and directives
  • Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements
  • Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool
  • Raise, track and implement the change requests when a new version of the product is released
  • Interface with Atlassian support portal for entering, tracking and bug reports and feature requests
  • Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency
  • With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data
  • Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives
  • Stay updated with security patches, upgrades, and vulnerabilities, and apply necessary updates promptly
  • Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions
  • Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively Performs other duties as may be required
  • Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows
  • Customize workflows, forms, and dashboards to align with specific project requirements and team preferences
  • Stay informed about the latest features, updates, and trends in
  • Atlassian products and related technologies
  • Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization
  • Performs any other duties if requested
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Deadline: 16-01-2026

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