AV&C Events Technician / Junior

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring an AV&C Events Technician / Junior for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Are you looking to secure a career in a public sector environment? We would love to hear from you!

As AV&C Events Technician / Junior you will be responsible for:

• First level technical support of audio-visual equipment for meeting and conference rooms managed by DG Interpretation.
• Organisation, implementation and maintenance of AV and IT support.
• Follow-up of service quality.
• Incident resolution recording in SMT (System Management Tool).
• Guidance regarding the use of AV and IT systems for end users.
• Management of incidents related to AV and IT systems.
• Participation in user, service and project meetings.
• Local control room: to manage the interventions of the participants in the room (speeches, presentations, projections, videoconferences), to check the good quality of the interpretation diffusion, to manage the sound system and the recording (audio and video)..
• Central control room (opsroom): to manage the lighting and extinguishing of technical equipment in all the conference rooms of the building, to ensure the technical follow-up of the meetings and the recording of the debates (audio and/or video), to check the languages regime, to program the interpretation booths.
• Daily check of the audio-visual equipment of the conference rooms.
• Management of the portable interpretation equipment (PIE).
• Detection of any technical malfunctions and, as far as possible, correction. This always in close collaboration with the technicians of the general direction.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

KNOWLEDGE AND SKILLS

• Knowledge of audio-visual and IT material, and of multimedia technologies.
• Experience with microphones, sound speakers, video screens, projectors, recording equipment, sound and mixing boards.
• Knowledge of Dante, Bosch Conference System, Corio Mix, AMX, AlphaNET, Fusion, Tesira, daVinci, MultiLAN, Cortex, Webex or CISCO equipment.
• Experience with SMT (System Management Tool).
• Previous experience with portable interpretation equipments (PIE).
• Experience in end user assistance or support of information systems.
• Good IT skills.
• Experience and ability to work both in local or central control rooms.
• Ability to apply high quality standards.
• Capability of working in an international/multicultural environment.
• Proficient in English and French, both written and spoken.
• Customer oriented service and good team spirit.
• Previous experience as conference operator in EU Commission.
• Knowledge of meeting and conference rooms in the EU Commission.

-

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Excellent Salary

Corporate Benefits Package

Support provided to EU Nationals requiring relocation – Information available upon request

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team