Back Office Commercial

Jobinhalt

Organisation And Department Description

Our client is a great actor in the chemical sector, located in the Liège area.
The company is still growing and certainly the Customer Service department.
As part of their expansion, they are currently in a new recruitment process and need new experienced workers for supporting the team.

So They Are Looking For Several

CUSTOMER SUPPORT / INTERNAL SALES OFFICER with a very good knowledge in French, English and Italian.

Job Description

The main tasks will be :

As “unique” internal sales contact point, you will manage efficiently customer orders from entry till invoicing :

• Ensure a proactive market approach by monitoring customer order pattern and contacting them on a regular basis to track missing orders. Control customer satisfaction.
• By developing understanding of customers, products and applications, and through a positive questioning attitude ensure customers’ real needs are satisfied at best costs for the company.
• Ensure proactive communication to customers versus specific issue regarding order fulfillment in coordination with relevant departments
• Contribute with the team to identify alternative delivery solutions from various stores in case of issue
  

Your Other Responsibilities Will Also Be

• Ensure the Front Office: management of direct contact with customers (phone, mail, email, fax, etc…)
• Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term sales forecast)
• Ensure the accurate order entry within the ERP’s in compliance with the contract negotiated between the customer and the sales manager & provide support to commercial teams
• Interface with credit controlling, Sales and Logistics teams
• Ensure the sending of general information and documentation mails to clients
• Ensure periodic communication with the relevant sales manager about all major events
• Respond to customer requests : information, documentation etc…
• Register and follow-up the customer complaints through a specific CRM
• Manage the administrative organization of files and archiving
• Register and monitor the debit and credit notes
• Ensure accurate and ontime invoicing of the customers
• Coordinate Sample management with Back Office team & Sales Managers
• Contribute with Sales Manager to the data collection for new customers ,follow the new customer approval process & ensure correct set up of the new customers into ERP’s following the required procedure
• Contribute to the customer satisfaction
• Contribute to the complaints KPIs
• Responsible for maintaining a safe personal environment and acting safely at all times.
• Fully supports the local health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs
  

Profile

For This Position, We Are Looking For Someone Fluent In French, English And Italian, And With The Following Other Knowledges

• Bachelor in international Business/ Foreign language or Logistics
• Minimum 3 years of experience in a similar function
• Knowledge in international trade and incoterm
• Tools knowledge is a strong plus: ERP (SAP), CRM (Salesforce), Google will be a plus
• Strong customer orientation and business/ commercial sense
• Strong interpersonal and communication skills (oral and written, communication to customers, to customer service team and to other departments)
• Rigorous compliance with procedures and processes
• Analysis and judgment ability
• Reactivity and stress management during peaks of activity
• Team player
• Strong organizational skills, ability to manage priorities
• Agile and flexible, able to do back ups
  

Offer

Do not hesitate to apply and have the possibility to integrate a great and international company.