Contact Centre Cloud Consultant CX

☞ Skillbase Group Ltd

Aussicht: 170

Update Tag: 16-11-2025

Ort: Brussels Brussels Capital

Kategorie: IT - Software IT - Hardware / Netzwerk Informationstechnologie Geschäftsführung Mechanische / Technische Pflege

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Jobinhalt

Contact Centre Cloud Consultant CX TalkDesk, Genesys, Nice InContact, Brussels Senior CX Consultant is responsible for the architecture, technical strategy and design of next generation contact center solutions and Customer eXperience journey around TalkDesk, Genesys, Nice InContact technologies. Must have very strong Custome Experience (CX) background and an expert understanding of Customer eXperience tools * Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey. * Monitor the CX eco-system (AI, NLP, Bots, Contact Centre etc ) and identify tools and kits that would transform the Customer eXperience. * Become client trusted advisor and contribute to customer Digital Transformation.

  • Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort. * Recognize and assess client key business drivers and challenges. * Articulate service strategy (refine, refresh, change, optimize, ) in the relevant digital domain. * Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
Very strong technical knowledge and/or experience in Customer Experience and the IT Eco-System. Contact Center and CX related services: * Expert level knowledge and hands on experience of in one or multiple of the following Contact Center solutions, TalkDesk, Genesys, NiceIn Contact. * Hands on experience with integration of voice & chat bots and CRM tools such as SAP, Sales Force, MS Dynamics. * Experience with Workforce Management and related tools.

  • Contact center organization and operation to be able to understand customer needs and translate them into a high level design * Good understanding of the RPA,AI and Bot tools available in the market (Google, Amazon etc..) Based in Brussels Belgium, Must speak English, French & Dutch as Business Level Full Spec upon application
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Frist: 31-12-2025

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