Customer Service Specialist

☞ Cargill

Aussicht: 155

Update Tag: 16-11-2025

Ort: Mechelen Antwerp

Kategorie: Beratung / Kundenservice IT - Software

Industrie: Food Beverage Services Chemical Manufacturing Beverage Manufacturing

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Customer Service Specialist will have a customer focus attitude to identify and implement ways to better meet customer needs and to provide superior customer service. In this role, you will handle strategic or advanced dedicated customer accounts and optimize the processing of moderately complex to complex order issues and will proactively identify and mitigate order management related risks through continuous improvement of the process.

Key Accountabilities
  • Support the execution of customer care strategy and activities to ensure it is consistent and streamlined across customer segments by working closely with commercial team to set up and align the order intake services to customer and product segments.
  • Perform root cause analysis of occurring issues and incidents. Collaborate with other functions and departments to perform root cause analysis and introduce longer term solutions.
  • Proactively engage with key customers and act as escalation point in case of ambiguously defined order exceptions and issues for assigned customer accounts while working closely with customers to manage and resolve issue escalations and monitor key inputs to identify risk in advance.
  • Partner with other functions and departments on issues that require additional investigation to ensure issues regarding order status, order opportunities, and risk mitigation are resolved.
  • Coach and mentor junior members of the customer facing organization.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  • Execute customer facing activities from the end to end order management process dedicated to key strategic or advanced customers using general understanding of order management technology. Align and/or create processes that reduce complexity in the current processes.
  • Partner collaboratively with commercial team to proactively identify revenue growth opportunities including cross selling and upselling activities.
Qualifications

Minimum Qualifications
  • Bachelor’s degree in a related field or equivalent experience
Preferred Qualifications
  • Demonstrated understanding of regulations and complexities for global export transactions
  • General understanding of the national and regional legislations, regional and local documentation complexities and nuances and general understanding of the regional regulations in which customers conduct pertinent business operations
  • An additional European language is a pre.
Our Offer

We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:

Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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Frist: 31-12-2025

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