Guest Experience Supervisor

☞ Value Retail

Aussicht: 190

Update Tag: 16-11-2025

Ort: Maasmechelen Limburg

Kategorie: Finanzen / Bank / Aktien Geschäftsführung Marketing / PR Der Umsatz

Industrie: Vastgoed

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Jobinhalt

Something Extraordinary Every Day™
We are looking for a Guest Experience Supervisor who will support the daily operation of the Tourist Information Centre (TIC), and roving concierge services, in line with the strategy to support hospitality and village initiatives.

The Guest Experience Supervisor is an integral part of the Guest Services and Hospitality team of Maasmechelen Village : the person will provide valuable contribution to overall Village commercial success through close cooperation with Retail, Marketing, Partnerships and other departments. He/she will actively represent the Team in relevant Village and wider meetings (among other Villages, with Central and external partners).

A key element to this role is planning, managing day to day operations and enhancing the delivery of world class guest experience.

There’s no one quite like us
The Bicester Village Shopping Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Village Shopping Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Here at Maasmechelen Village, an irresistible combination of surrealist art and incredible food are blended with cutting-edge fashion from more than 100 boutiques. One of 11 iconic fashion destinations in The Bicester Village Shopping Collection, Maasmechelen Village reflects Brussel’s urbane evolution and simultaneously celebrates its heritage with architecture influenced by the Limburg region.

What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

  • Proven track record in supervising and operating a successful Hospitality/Retail/ Event management environment and team
  • Strong commercial acumen with sound analytical insights
  • Fully conversant supervisor in the change process and with an inspiring presence
  • Preferred experience of sales in a retail setting or in a premium / luxury environment
  • Excellent verbal, written, interpersonal & communication skills, delivering with impact & influence
  • Exemplary critical thinking skills and solution orientated
  • Demonstrates drive, resilience and flexibility when working in a dynamic a fast paced environment
  • Flexibility in terms of working hours & pattern (including weekends and Bank Holidays)
  • Interest and knowledge of the local area
  • Intuitively understands the importance of excellence of customer experience / hospitality
  • Easily collaborates across multi-functional teams, internally and externally
  • Strong cultural awareness
  • Fluent in Dutch, French & English. German and any other languages are highly desirable.
  • Fully computer literate and competent in regularly preparing various reports

What are your main responsibilities
The Guest Experience Supervisor will need to take robust and positive steps to drive guest service excellence, grow guest services sales, ensure the seamless delivery of partnerships, guest data capture promotion and best practices.

  • Supporting the Hospitality & Guest Experience Manager to deliver in-village services, private client services, team management and event delivery.
  • Oversee in village guest experience supervision and first escalation for the day to day operation of the Tourist Information Centre (TIC) team and in-village concierges.
  • Work closely with the Village Retail team to help drive footfall to targeted boutiques (capture rate) and promote targeted product as well as promote Food & Beverage services.
  • Reporting on key data including guest feedback and utilise the data to propose action plans and improved guest journeys.
  • To grow and promote sales & profitability of Village services and be the driving force of daily targets and KPI’s within the team.
  • Oversee messaging, engagement and promotion with all guests.
  • Manage staff planning and support the Hospitality & Guest Experience Manager in planning and adhering to commercial budgets.
  • Develop the team in line with goals and performance processes, and develop effective relationships with key stakeholders.
  • Ensure the team delivers excellence in welcome and engagement of all guest segments, through training and support programmes.
  • Proactively plan for all key trading events, village initiatives and peak periods in line with the commercial calendar.
  • Identify opportunities for the introduction of new services and enhancements to current services.
  • Manage guests complaints and feedback, to ensure that all comments are dealt with appropriately, collated and reported to the business in line of continuous improvement.
  • Supervise collection and management of key tourism and marketing data, producing timely and accurate reports in accordance with Value Retail and Partnerships requirements.
  • Work on key projects in collaboration with our Partnerships department.

Why we’re exceptional
The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

  • Looking after you:You’re entitled to 25 days of annual leave, 6 compensation days, Belgium’s Bank Holidays and your birthday off. Plus you get an extra leave if you are getting married or moving. We provide above industry assurances that cover income protection, pension and many more.
  • Treating you:discounts throughout our villages and a very generous employee referral bonus.
  • Championing you:you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us.
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Frist: 31-12-2025

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