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Jobinhalt

IT Change Coordinator


  • Working Location:Mons, Belgium
  • Security Clearance:NATO Secret / SC
  • Language:High proficiency level in English language


EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· Degree, preferably equivalent to a Bachelor’s Degree in information systems engineering, information technology or related discipline
· 3+ years function related experience
· Minimum ITIL Foundation – preferred ITIL Intermediate, Service Transition
· Experience in Change Management
· Practical experience in the usage of change management tools
· Experience with ITIL change management best practices
· Experience organizing meetings and committees
· Knowledge of Continual Service Improvement principles
· Experience in the operation of Change Advisory Boards (CAB)


Desirable Qualifications/Experience:

  • A formal post-secondary training in IT
  • Experience in applying QA and IV&V procedures
  • Experience in Configuration Management, Configuration Control
  • Practical experience in the usage of configuration management tools
  • Experience with ITIL Configuration Management Best Practices


DUTIES/ROLE

  • Apply and Execute the change management process and methodology with regards to Change Coordination activities
  • Table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulate all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
  • Initial screening of RFCs and Follow up on RFCs with multiple stakeholders to ensure complete Release Package is available and all concerns are addressed
  • Update the change log with all progress that occurs, including any actions to correct problems and/or take opportunities to improve service quality
  • Support the Change Manager(s) in analysing optimizations related to Change Management
  • Guide Change Initiators in order for them to correctly create an RFC
  • Be able to prepare and organise meetings with various stakeholders
  • Act as the initial point of contact for new change requests or Requests for Information (RFI)
  • When required, support other activities related to Configuration or Release & Deployment Management
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Frist: 31-12-2025

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