IT Support desk Manager

☞ Eyetech Solutions

Aussicht: 150

Update Tag: 17-11-2025

Ort: Brussels Brussels Capital

Kategorie: IT - Software IT - Hardware / Netzwerk Informationstechnologie

Industrie:

Jobtyp: Vaste Jobs

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Jobinhalt

Do you see yourself working in a strong team of support engineers, where you can exchange knowledge and make sure that your team manages everything for an optimal support experience for the end user?


Client Details

We are looking for a support desk coordinator to lead our team in Brussels. We like to get to know passionate people who want to improve their skills every day and who are driven to take on challenges.

Description


What’s in a workday?

  • You organise and lead the team that is responsible for the proper functioning of the
  • functioning of the processes for the management of IT services according to ITIL best practice.
  • ITIL best practice. (indicent, change, problem, release management,...)
  • You are responsible for leading IT projects, directing and coaching the team members.
  • You define the objectives of the team, draw up the task schedule and disseminate useful information within the company.
  • You also play an operational role in the processes, taking on the role of incident manager in the event of incidents involving IT services, coordinating actions and communication at management level.
  • You manage the planning. (Service desk - Permanence - Leave)
  • A technical challenge does not frighten you!
  • Correctly inducting, training, supervising and coaching (new) consultants.

Profiles


Your Software

  • You have 3 to 5 years experience as a Support Engineer and have worked with SD Tools.
  • You are familiar with the ITIL methodology and already have an ITIL CDS certificate or
  • You are willing to obtain it within 6 months.
  • You have a thorough knowledge of products and technologies for IT service management and IT infrastructure management.
  • infrastructure management.
  • You are able to set priorities and have the necessary qualities to motivate the team and coordinate activities.
  • team and ensure the coordination of activities.
  • You are fluent in NL - ENG or ENG-FR and have a driving license B.

Offer


What is in it for you?

  • 32 leave days of which 12 ADV days.
  • Training budget for obtaining certificates and bonus for achieving them.
  • Working in a young and growing company (35 employees).
  • 1 home working day for a good work-life balance.
  • From day 1, your company car with fuel card is ready!
  • Full-time permanent employment with interesting salary conditions.
  • Extra-legal benefits such as meal vouchers, eco vouchers, hospital and group insurance, personal laptop, mobile phone subscription, 13th month, net allowances for e.g. internet, car wash, etc.
  • Open, transparent company culture where autonomous work is encouraged.
  • Teambuildings & events where you keep on talking & laughing during lunch!
  • Hip and modern work environment, where development is important and talent is recognised!
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Frist: 01-01-2026

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