IT Technical Service Manager

Aussicht: 110

Update Tag: 16-11-2025

Ort: Brussels Brussels Capital

Kategorie: IT - Software

Industrie: IT Services IT Consulting

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Your challenges

You are accountable for the quality & performance management of IT Security components at all levels of their lifecycle in order to achieve key business objectives
You drive operational activities (adaptive, preventive and corrective maintenance), in order to reduce the quantity of Incidents and the time to restore the services
You are responsible for the proposal and achievement of Continuous Service Improvement, Problem Management Capacity Management and Configuration Management of the IT Security domain
You lead task forces in the objectives of improving performance of your services, being the single point of contact of Run activities and escalations
You contribute to Change Management in your domain and to diagnose of customer impacts by bringing ad hoc knowledge and expertise
You lead a small team of technical services experts

Your profile

You have University degree and at least 5 years of relevant professional experience in IT
You have experience in performance management in IT Security and IT Infrastructure domains
Experience in the Telecommunication sector is a major asset
You have an excellent knowledge (written and spoken) of English, knowledge of French and/or Dutch is an asset
You have strong project management and organizational skills
You have an analytical mindset and are solutions and client-minded
You have excellent communication skills and are capable to build professional relationships quickly

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