IT Technical Service Manager

Kalytech Consulting

Visualizza: 110

Giorno di aggiornamento: 16-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software

Industria: IT Services IT Consulting

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Your challenges
  • You are accountable for the quality & performance management of IT Security components at all levels of their lifecycle in order to achieve key business objectives
  • You drive operational activities (adaptive, preventive and corrective maintenance), in order to reduce the quantity of Incidents and the time to restore the services
  • You are responsible for the proposal and achievement of Continuous Service Improvement, Problem Management Capacity Management and Configuration Management of the IT Security domain
  • You lead task forces in the objectives of improving performance of your services, being the single point of contact of Run activities and escalations
  • You contribute to Change Management in your domain and to diagnose of customer impacts by bringing ad hoc knowledge and expertise
  • You lead a small team of technical services experts
Your profile
  • You have University degree and at least 5 years of relevant professional experience in IT
  • You have experience in performance management in IT Security and IT Infrastructure domains
  • Experience in the Telecommunication sector is a major asset
  • You have an excellent knowledge (written and spoken) of English, knowledge of French and/or Dutch is an asset
  • You have strong project management and organizational skills
  • You have an analytical mindset and are solutions and client-minded
  • You have excellent communication skills and are capable to build professional relationships quickly
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Scadenza: 31-12-2025

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