Junior Programmer Analyst - Desktop Support

☞ Cognizant

Aussicht: 125

Update Tag: 06-12-2025

Ort: Beerse Antwerp

Kategorie: Hohe Technologie IT - Software

Industrie: IT Services IT Consulting Business consulting Services

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Job Summary

We are seeking a Systems Engineer with 2 to 5 years of experience for the role of Programmer Analyst. The ideal candidate will have expertise in Desktop Support - Remote and a strong understanding of various IT service management tools. This role involves providing technical support managing incidents and ensuring seamless IT operations to enhance user experience and operational efficiency.

Responsibilities

  • Provide remote desktop support to ensure seamless IT operations and resolve technical issues promptly.
  • Manage and troubleshoot incidents using IT service management tools to maintain system integrity and performance.
  • Oversee the implementation and maintenance of networking solutions to ensure reliable and secure connectivity.
  • Utilize Windows and Macintosh OS X Laptop Support skills to assist users with diverse technical needs.
  • Leverage End User Tools like Nexthink to monitor and improve user experience and system performance.
  • Implement and manage change lifecycle processes to ensure smooth transitions and minimal disruptions.
  • Collaborate with cross-functional teams to address and resolve complex technical issues.
  • Develop and maintain documentation for IT processes and procedures to ensure consistency and compliance.
  • Provide training and support to end-users to enhance their technical proficiency and productivity.
  • Conduct regular system audits and updates to ensure optimal performance and security.
  • Participate in the development and implementation of IT policies and best practices.
  • Monitor and analyze system performance metrics to identify areas for improvement.
  • Ensure compliance with IT standards and regulations to maintain a secure and efficient IT environment.

Qualifications

  • Possess strong experience in Desktop Support - Remote to effectively manage and resolve technical issues.
  • Have a good understanding of networking principles and practices to ensure reliable connectivity.
  • Be proficient in Windows and Macintosh OS X Laptop Support to assist users with diverse technical needs.
  • Experience with IT service management tools like Service Now to manage incidents and service requests.
  • Familiarity with End User Tools like Nexthink to monitor and improve user experience.
  • Knowledge of Incident Management and IT Service Management to ensure efficient IT operations.
  • Understanding of Change Lifecycle Management to

Certifications Required

  • COMPTIA A+ ITIL FOUNDATION MICROSOFT CERTIFIED: MODERN DESKTOP ADMINISTRATOR ASSOCIATE
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Frist: 20-01-2026

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