Performance Quality Engineer

Jobinhalt

À propos de WorldlineWorldline [Euronext: WLN] est le leader européen du secteur des services de paiement et de transaction. Avec l’innovation au cœur de son ADN, les offres de base de Worldline comprennent l’acquisition commerciale paneuropéenne et nationale pour les entreprises physiques ou en ligne, le traitement des transactions de paiement sécurisé pour les banques et les institutions financières, ainsi que les services transactionnels de billetterie électronique et pour les entreprises locales. et les agences publiques centrales. Grâce à une présence dans plus de 30 pays, Worldline est le partenaire de paiement de choix pour les commerçants, les banques, les opérateurs de transports publics, les agences gouvernementales et les entreprises industrielles, offrant des services numériques de pointe. Les activités de Worldline sont organisées autour de trois axes: les services marchands, les services financiers dont equensWorldline et Mobility & amp; Services transactionnels électroniques. Worldline emploie environ 12000 personnes dans le monde, avec un chiffre d’affaires 2019 d’environ 5,3 milliards d’euros. worldline.com

Worldline is organized around 4 global business lines (GBL’s): Merchant Services (MS), Terminals, Solutions & Services (TSS), Financial Services (FS) and Mobility & E-transactional services (MTS).

Worldline TSS helps its clients and partners deliver state-of-the-art payment solutions to their merchant customers. Our ecosystem is transforming and offers many opportunities of partnerships that will create value for us and our Partners. A key part of the TSS GBL’s strategic transformation is the build-up and delivery of a world-class, cloud-based Payments Platform as a Service (PPaaS) that empowers our ecosystem of clients and partners to offer their merchant customers state-of-the-art payment and commerce solutions available anytime, anywhere.

If you are a highly skilled performance Quality Expert then get ready to onboard our company!

Summary Of The Role

• Define TSS GBL quality objectives, budget and annual improvement plan
• Lead non-Quality Cost collection over TSS. Drive routines and action plan with respective teams to avoid /decrease the non-quality causes and to achieve targeted savings. Lead NQC budget construction with finance and regions.
• Consolidate customer complaints, risks and major incidents at TSS GBL level and coordinate improvement plans.
• Ensure that quality performances of our products and services in the field (region and final customer) meet SLA.
• Consolidate and report quality KPI dashboard for TSS GBL
• In collaboration with the other members of the quality team, ensure that actions needed to improve the quality perceived by our customer are properly implemented. Drive and challenge NPS Customer Satisfaction action plan
  

Key Responsibilities

• Animate the network of regional quality managers to :
• measure performances of our products and services,
• define and manage improvement plan,
• coordinate quality crisis in the field,
• coordinate and manage communication about quality issues and risk between group & regions but also between regions
• collect and report the Non Quality costs. Lead consolidation and followup routines and reduction plan.
• Consolidate Non Quality Costs at TSS GBL level and drive the rationalization plans
• Ensure that all customer claims and risks are reported and treated/answered. Follow-up the mitigation and eradication plan
• Prepare, maintain and distribute KPI dashboards to management.
  

Your profile

• Engineering degree is preferred (Electronics, Electro-mechanics, mechanics,…)
• 3-5 years’ experience in Quality Management / Project Management with Quality experience / Continuous Improvement
• Ability to synthetize for management reporting and presentation
• Track record in workshop animation, brainstorming and ideation, RCA and problem solving methodology
• “Process-thinking” and bring this way of thinking to the teams
• Data Analysis skills (Pareto, …)
• Project management skills
• High sense of communication to coordinate actions among various teams
• Teamwork and cross-cultural, cross-organizational collaboration
• Structured, organized and Perseverant
• Fluent in English
  

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, insurance package, an attractive pension scheme, etc…

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.