Sales Support Leader

• Salarisindicatie Salary negotiable
• Jobdomein Sales
• Dienstverband Fulltime
• Vacaturenummer VAC-10013675

• Locatie Zaventem
• Type overeenkomst Interim / ZZP, Projectsourcing via YER
• Branche/sector Sales & Marketing

Samenvatting

Are you an hands-on people manager, with a tactical/strategic mindset and extensive E2E experience in an international operations setting? Are you a natural leader who is technically savvy, can work well with all levels of the team and our in- and outside customers. You are a self-starter, will seek advice and input when needed, can work independently, can perform at high pace and is stress resilient, a person who can motivate, is able to change behavior, has a lean mind and finally has a proven record of accomplishment in effective continuous improvement initiatives. If the answer is “yes”, Philips might have the opportunity you are looking for!

Over de functie

• Execute a flawless day to day operation through increased standardization of processes and ways of working
• Plan, organize, schedule and supervise the operations, which encompasses all people, all activities and all E2E processes
• Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from all staff and foster a positive team environment
• Deploy, Measure, monitor and maintain KPIs, SLA and satisfaction levels
• Foster good customer relations and service at all times
• Manage and Schedule training and development for all the sales support team
• Project Management lead, acceptation and participation requests
• Change / Transition Management will be essential part of this role

Over het bedrijf

Our client is an international leader in medical devices.

Wat wij bieden

• Salary negotiable
• Great extralegal advantages

Functie eisen

• Master degree with at least 7 years of relevant experience in customer oriented environment (Sales Support, Customer Service, Order desk)
• B2B and distributor management experience
• Experience in leading, managing and deploying teams
• Hands-on personality, with a positive attitude and thrives to work within a stressful & dynamic environment
• Ability to deal with demanding stakeholders and shown ability to lead and inspire individuals, teams and organizations
• Capability to meet deadlines and ability to report on performance
• Strong communicator, English full professional proficiency
• Solid knowledge and understanding of the Medical Device industry
• Strong and in-depth SAP knowledge
• Operational excellence, BPO and Lean Sigma leader
• Culturally sensitive, results driven, hands-on, excellent team player, self-starter and balanced mature personality.