Service Delivery Leader Meeting Room Service

Jobinhalt

Position DescriptionWorkplace & Collaboration servicesWorkplace & Collaboration services is part of Business Infrastructure Services department from IOS and has the responsibility for two service domains

• Workplace services for the laptops, desktops, workstations, printers, and COTS applications used at Volvo Group
• Collaboration tools like O365, Video Conference services
• Telephony services, personal and functional telephony, call centers and attendant services
  
  

We are now looking for a Service Delivery Leader for Meeting Room ServicesIn this role you will be reporting to Director Workplace & Collaboration Services and work in close collaboration with our outsourcing partner and Volvo Group Enterprise Security department. The services in the area are mainly O365 and Video Conferencing. The Service Delivery Leader we now are looking for will manage our services for Video Conference Systems based on Cisco and Microsoft Teams Room and Meeting room panelsRole mission & contextThe mission is to ensure that the service within the service area is delivered according to contracted supplier obligations. The focus is to deliver business benefits by managing deliveries of services, in close collaboration with Volvo stakeholders, with focus on CyberSecurity, and with our supplier(s).The Service Delivery Leader monitors the actual services levels, controls that they are in line with targeted service levels and manages corrective actions with the supplier. Also, the Service Delivery Leader oversees and participates in runtime process interactions with the supplier: releases and deployments, change management, escalation of incidents and problems, etc.The Service Delivery Leader is commercially responsible for services delivered by the supplier, which includes both budgeting and follow-up, notably approving all service volumes invoiced by the supplier.Key Responsibilities

• Define, drive, and engage in stakeholder interaction model and communication
• Coordinate supplier deliveries including overall interaction model between Volvo and supplier stakeholders
• Define and enforce rules and ways of working with supplier regarding operational processes
• Coach, guide, and support in infrastructure related ways of working, lifecycle management, service catalog, infrastructure requests & order processes towards the Volvo Group
• Be a subject matter expert for the UCC Services sub portfolio in interaction towards Volvo, suppliers, and other stakeholders
• Oversee management of service incidents & problems with the supplier, notably handling of related escalations
  
  
• Service delivery governance and service improvements
• Provide report and alerts regarding actual service levels. Follow up on SLAs and report quality
• In case of service level breach, make sure the appropriate corrective action plan is developed and implemented
• Drive continuous improvement of the services delivered by the supplier
  
  
• Financial, contractual, and commercial management of services
• Forecast, budget and follow up on volumes, total costs, and give input to Capacity Management
• Drive volume and cost optimization
• Participate in negotiations with supplier about new/modified services and related terms and conditions including pricing, penalty schemes, service quality indicators, with impact spanning the full partnership term
  
  

Required Competencies And Experience

• Very strong competence and long experience from the end user services area, specifically for collaboration services
• University/Master’s Degree or equivalent in relevant area
• Service oriented and business mindset
• Team player
• Experience and technical knowledge of the services in the service areas
• Strong ITIL processes experience
• Complete proficiency in English
• Good communication & presentation skills
  
  

For further information please contactHenrik Wallin, Director Workplace & Collaboration Services, phone: +46 728 62 31 39Maria Börjesson, HR Business Partner, phone +46 31 3221030Union representatives:Akademikerna – Therese Koggdal, +46 470 387855Unionen – Lajla Dahlsjö, +46 31 3224575Ledarna – Ulrika Holmberg, +46 739 0225071Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.About UsThe Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.www.volvogroup.com/career.Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.Auto req ID139040BROrganizationGroup Digital & ITState / Province

• Flexible
  
  

City/Town

• Flexible
  
  

Employment/Assignment TypeRegularTravel Required (maximum)Occasional TravelFunctional AreaInformation TechnologyFlexible locationsBelgium,Gent (Oostakker),Oost-Vlaanderen, France,Lyon,Auvergne-Rhône-Alpes, Sweden,Göteborg,Västra Götaland, Sweden,Skövde,Västra GötalandLast application date21-Apr-2023