Support Manager

☞ Computer Resources International Group SA

Aussicht: 155

Update Tag: 16-11-2025

Ort: Brussels Brussels Capital

Kategorie: IT - Software

Industrie: IT Services IT Consulting

Position: Associate

Jobtyp: Full-time

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Jobinhalt

Location : Brussels

Working model : Near-site (Hybrid)

Tasks
  • Organisation , implementation and maintenance of (IS) support
  • Coordination of support
  • IS Service management
  • Coordination with the project teams
  • Update of wiki sites, collaborative sites
  • Follow-up of service quality
  • Management and follow-up of user requests
  • Guidance regarding the use of information systems
  • Management of incidents related to information systems; organisation of the reporting
  • Conception and organisation of user documentation for information systems
  • Participation in user, service and project meetings
  • Elaboration and implementation of relevant support processes
  • Interaction with the business analysts, customer, users, project leaders and the developers
  • Testing related to issues investigation and new releases

Knowledge & Skills
  • Good IT skills
  • Excellent communication / writing skills.
  • Ability to give presentations.
  • Ability to apply high quality standards
  • Ability to participate in multi-lingual meetings, good communication skills.
  • Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability.
  • Able to cope with the needs of multi-language site deployment.
  • Good reporting skills

Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:
  • Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
  • Ability to participate in multilingual meetings;
  • Ability to work in multi-cultural environment, on multiple large projects;
  • Excellent Team Player
  • Ability to understand, speak and write English (B2 level minimum).
  • High degree of discretion and integrity is required as the applications managed and maintained in DG B2 contain personal and confidential data.

Specific expertise
  • Knowledge in end user assistance or support of information systems (min. competence level: 4)
  • Knowledge of wiki, collaborative sites (min. competence level: 3)

The following documents / procedures will be requested to successfully complete the hiring process :
  • A copy of your university degree(s)
  • A copy of your criminal record
  • Security Clearance Procedure

WHO WE ARE?

CRI company part of VASS Group, leads the digital transformation and cyber security in the European Union.

CRI operates serving the European Union Institutions, telecom operators, financial institutions and governmental bodies through a comprehensive offering of services and technologies.

Please visit our website and let’s get in touch: www.cri-group.eu
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Frist: 31-12-2025

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