Desk Side Support Engineer L2

☞ NSC Global

View: 100

Update day: 20-11-2025

Location: Geel Antwerp

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

NSC Global is currently looking for a Desk Side Support Engineer L2to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. Please review our website at www.nscglobal.com for more information on our organization.

Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.

  • Field incoming help requests from end users via both telephone and work orders in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Professional knowledge and qualifications required

  • A 4-year degree in Computer Science, Engineering, or related discipline; (MBO ICT 4 level)
  • 2-4 years technical support experience in a computer-related area
  • Ticket handling tools/cross team troubleshooting
  • Strong verbal communication skills, including the ability to document operations procedures
  • Strong customer service skills and the ability to deal all types of customer service requests
  • Good analytical, communication, problem solving, and organizational skills
  • Ability to effectively interact with a diverse user base
  • Highly organized, result oriented, self-motivated and proactive
  • Knowledge of basic computer hardware.
  • Experience with desktop operating systems including Microsoft
  • Good understanding of the organization’s goals and objectives.
  • Exceptional interpersonal skills, listening, and questioning skills.
  • Strong documentation skills.
  • MCSA Windows 10
  • Active directory
  • Network essentials
  • Fluent Dutch and English
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Deadline: 04-01-2026

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