Desktop Support - Part Time

Job content

We have an exciting opportunity for a part time desktop support engineer to join a blue chip organisation in Malmedy. This role is 2 days per week on a 6 month contract.

Desktop Support

• upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• & provide technical support for Mobile devices/tablets (iOS and Android) etc. Including migration to new mobile devices.
• where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• able to coordinate troubleshooting and management of standard Teams conferencing equipment
• and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.
• returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
• package equipment for branches and arrange for the transport of the equipment
• with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network
• the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
• support & coordinate Print Services.
• and handle issues in coordination with various teams – including the Service Desk and other Level 2 support teams.
• users visiting HQ, e.g from other offices or constructions sites
• and knowledge of using certain tools, example, SCCM, Intune and ServiceNow System/Application/Network Support:
• and assist with desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
• with network support teams to provide hands and feet support and also help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment
• and coordinating vendor support Operational
• with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• user data and application recovery
• approved & appropriate tools and methodologies to load, copy and customize operating system configurations for deployment
• backup support and assistance to the Network Administrator as needed
• where applicable, end users on basic software, hardware and peripheral device operation
• with vendor support contacts to resolve technical issues within the desktop environment
• issues and involve experts wherever required in order to resolve issues as quickly as possible
• with other IT team members for new builds and upgrades
• with queries by following departmental procedures for fault resolution
• within, enforces, and suggests modifications and additions to desktop standards and guidelines
• I.T. records and tracking for area of responsibility
• sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
• adequate knowledge of operating systems and application software used to provide a high level of support
• and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures