Customer Service Coordinator

Ver: 140

Día de actualización: 16-11-2025

Ubicación: Sint-Niklaas East Flanders

Categoría: Consultoría / Servicio al cliente Merchandising / Compras / Cadena de Suministro

Industria: Motor Vehicle Manufacturing Chemical Manufacturing Oil Gas

Posición: Mid-Senior level

Tipo de empleo: Full-time

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Contenido de trabajo

Key Responsibilities

Handle all customer inquiries in an efficient and sales-oriented manner.
Handle orders and active follow-up of customers by telephone and mail, with respect to delivery times and transport options, promotional campaigns, absence of orders.
Manage an assigned portfolio of customers, and function as backup for all other customers.
Receive and process orders for customers and ensure the fastest possible delivery to these customers, as well as timely invoicing.
Contribute to an outstanding purchasing experience for our customers.
Achieve above standard results with respect to primary goals set by company, such as ‘On Time Deliveries’ and ‘Customer Rejects’.
Answer questions, transfer to the appropriate department and handle complaints on basis of company and customer procedures.
Create and follow up customer complaints.
External communication with customs and excise services, process excise formalities and keep them up to date.
Coordinate the work within the Customer Service Department in cooperation with the Supply Chain manager.
Act as the liaison between the supply chain manager & the customer service department.

Qualification & Experience

Education:

You have at least a bachelor’s degree within areas related to commercial administration and/or logistics or 3-5 years of experience in customer service / logistics.

Competencies/Skills:

You express yourself fluently in Dutch and English, German and French are a plus.
You can communicate at different levels, both outside and inside the organization.
You can easily handle Microsoft Office and you preferably have experience with an ERP package.
Knowledge in excise duties and customs is a plus.

Offer

A stimulating international working environment with challenges and career development.

For this position, the client will offer a motivational salary package to the successful candidate for this recruitment process.

Witan Search are handling all applications for this vacancy. Please apply via email to: Saffron Giddings

E☞ Saffron.Giddings@WitanSearch.com | T☞ +44 (0) 1908 929 979

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