IT Support Specialist

Contenido de trabajo

TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. The Group employs ~4,500 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). For further information about TOMRA, please see www.tomra.com

We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology. Our mission is to enable our customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.

We are currently looking for an IT Support Specialist to work in the global IT Infrastructure and Support Team focusing on local IT support for regional offices. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer centric approach to resolve issues and provide services offered from the Group IT Service Catalogue.

As a member of the global support team you will actively participate and contribute within the Group IT Infrastructure and Support team assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You may also be asked to provide support for divisional systems if offered through the Group IT Service Catalogue.

Responsibilities

User Support

• Provide L1 Helpdesk support to end users
• Manage the IT onboarding process for new hires
• Manage hardware collection in the offboarding process

IT Service Management

• Handle IT requests and incident reports based on assigned priority
• Collect the required information to escalate to L2/L3 support and help in troubleshooting
• Review global tickets within your groups and collaborate with the global IT Support organization
• Report and coordinate support case with 3rd parties (hardware / software /service provider)

Client Administration

• Prepare client computers, mobile devices, access cards for new employees
• Support users with Windows based client computers and other IT provided equipment
• Help senior IT staff with administration and facility work
• Audit client computers and report compliance issues
• Perform maintenance at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes

Asset Management

• Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and assure the asset records are maintained
• Manage local equipment (e.g. conferencing systems and printers)

Infrastructure Management

• Check local IT infrastructure, assuring that all systems are in accordance with provided checklists
• Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event
• Assist remote infrastructure team and provide local hands and feet support for the on-premise infrastructure hardware

Your profile

• Superior knowledge in Windows and Office 365
• End user IT support experience
• Experience with communication and collaboration systems (Outlook, Teams, O365)
• Basic network technology and security knowledge (WAN, LAN, WLAN)
• Basic Windows Server (2019/2016) or Linux administration knowledge
• Fluent in English
• Superior communication and social skills
• Senior position: University degree in Computer Science (B.Sc.) or at least 2 years of experience in similar positions

Interested? We look forward to hearing from you! Please apply by attaching an up-to-date CV.