QUALITY CHARGEBACK ANALYST

☞ AGP GENT (AGP eGlass Soliver)

Ver: 185

Día de actualización: 16-11-2025

Ubicación: Zwijnaarde East Flanders

Categoría: Mecánica / Técnica Mantenimiento

Industria:

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Contenido de trabajo

Functieomschrijving:
PURPOSE
A chargeback analyst is a payments industry professional who is responsible to analyze the chargeback from the customer. Their primary job is to review, analyze the debit note

RESPONSIBILITY
•
Monitor and understand chargeback performance daily
•
Analyze the rejection part from the customer
•
Manage any customer queries related to the chargeback cases
•
Share constructive feedback on the status of existing cases
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Check the reason code.
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Resolve issues through customer service.
•
React quickly.
•
Maintain and provide detailed reports of all chargebacks received and status updates.

Profiel:
Education
Technical studies

University studies (Careers: Engineering)

Experience / Knowledge
·
Knowledge of the payments industry and have a clear understanding of the dispute resolution process and rules and familiar with the dispute resolution guidelines
·
Fluent English with excellent written and verbal communication skills.
·
A second European language (preferable
German).
·
Having experience in Quality Control
·
Strong investigative skills
·
Strong knowledge in Microsoft (excel file, power point ..)

Aanbod:
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Plazo: 31-12-2025

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