Snr Field Service Engineer II

Contenido de trabajo

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM?

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 3,500 employees based in 14 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

ASM, an inclusive workplace

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

As an engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details.

For the implementation of installations and commissioning of our systems as well as the associated maintenance and repairs, we are looking for a (Senior) Field Service Engineer in Leuven, Belgium

Primary Functions

• Installations, qualification, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM’s customer locations, occasionally also outside of Europe.
• Perform tool-down repair support in complex situations; work in variedly formed teams; develop action plans and presentations for problem resolutions.
• As a field service engineer you work onsite at various customer locations in a cleanroom environment (absence of daylight). When working in a cleanroom a FSE is required to wear a cleanroom suit.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing permanent solutions while maintaining a "safety first" mentality.
• Comprehensive and swift reporting.
  
  

Travel in the ASM Europe region we have many customers scattered throughout the region, and therefore the FSE role is a high travel position, up to 75% of annual time (divided between 50% working locally at customer site and 50% travelling to other locations).

The customer site work is based in Belgium and surrounding areas (Netherlands, France, Germany etc). Due to ASM’s international presence and customer base, it can also be that international travel and work is required to Asia/ North America (very occasionally).

Education And Experience

• Bachelor’s degree in Mechanical, Electrical, Electronic or Mechatronic Engineering or relevant high school technical diploma;
• Experienced in working with measurement tools and hand tools
• Clear and concise verbal and written communications (English)
• Working software knowledge of MS office; working knowledge of SAP (preferred)
• The ideal candidate has already made first professional experiences in field service/customer support and has acquired knowledge in installation and startup of systems, preferably in the Semiconductor Industry
• We are preferably looking for a senior candidate, but we are open to qualified candidates with 0-2 years’ experience
  
  

Our Offer

• Working for one of the leading supplier semiconductor process equipment companies, along with a competitive base pay, benefits and variable pay
• Varied and dynamic international environment
• Company car for business and personal use
  
  

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love.

Be part of our exciting future and join our team today!