Field Service Engineer

The Personalization and Industrial Business (PIB) of HP is a worldwide leader in commercial and industrial printing solutions. As part of HP PIB, HP Indigo sets the Global benchmark for end-to-end solutions in labels, flexible packaging, photo print and folding carton market. We offer the leading solutions that print the labels of your personalized Coca Cola bottles, specialized packaging for coffee roasters and micro-breweries, the wallpaper in your home, the supersize billboards in the streets Of New York, Tokyo and London and the guide directions in IKEAs around the world. All solutions help address our customers’ needs to improve business outcomes.

The HP Indigo Services organization supports our customers to install, maintain, and get the max from their HP Indigo Digital Presses. In the Benelux we currently have the open opportunity for a Field Service Engineer.

WHY DOES THIS ROLE MATTER?

Through a dedicated team of professionals, we offer global technical support to our clients whenever their operations are at stake. We ensure that they can meet their clients’ needs as optimally as possible. We are not mere suppliers, but reliable business partners.

In this role you will step up and apply your expertise when the first level of technical support is unable to immediately solve the issue.

WHAT DOES THIS ROLE BRING YOU?

As a Field Service Engineer, you will be the focal point to our clients in need of immediate on-site technical assistance. It will be your goal to enable your customers to remain operational at all times. You will do so by following-up on the remote diagnosis and resolve it as quickly as possible. You’ll have the opportunity to install, configure, maintain and repair systems.

Furthermore, you will contribute to maintenance related activities to minimize the risk of machine failure.

You will have the opportunity to work on highly complex machines and identify the nature of (complex) issues and provide optimal solutions to the customer.

Keeping yourself updated with the latest developments within the industry will be part of the role as well.

And last but not least you will benefit from working in a diverse environment with an extensive scale of nationalities, backgrounds and age groups and be part of a dynamic, high-performance and dedicated organization.

WHAT DO YOU NEED TO BRING TO THE ROLE?

To be successful in this role you would need the following professional skills and experience:

• An intermediate or higher vocational technical background covering both mechanics and electronics.

• A good understanding of:

  • Electronics (including reading wiring diagrams)

  • Mechanics

  • PC’s, Windows SW, basic Networking skills

  • Pneumatics/Hydraulics

• Strong troubleshooting skills (down to electronics component level).

• Written and verbal communication skills in both English and Dutch. French is considered beneficial

• Experience with installation and break down of complex industrial products is a plus, but if you are eager to learn from colleagues and on the job and you have a can-do attitude, we trust you’ll have the right foundation to be successful.

And you would be a person who:

• takes ownership of the assigned cases and customers

• understands the importance of a correct and timely case admin

• knows the art of transferring knowledge to the customer operators

• Is eager to learn and develop

• shows dedication, ownership, and a proactive attitude

• is prepared to travel within the Benelux (sometimes with overnight stay) to serve the extended customer base

• can interact at different levels of the organization internally and externally

• enjoys a diverse working environment and likes working in a team

• lives in Antwerp / Gent / Brussel area.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply. If you know someone in your network who may be a fit for the job, please refer them.

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